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Brother MFC-7360N, MFC7360N, MFC7860DW Network difficulties (Network models only)

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Troubleshooting

Network difficulties (Network models only)

Difficulties	Suggestions
Cannot print over a wired network.	If you are having network problems see the Network User's Guide for more
	information.
	Make sure your machine is powered on and is on-line and in Ready mode. Print
	the Network Configuration list to see your current network settings. (See Reports
	in Chapter 6 of the Advanced User's Guide.) Reconnect the LAN cable to the hub
	to verify that the cable and network connections are good. If possible, try
	connecting the machine to a different port on your hub using a different cable.
	You can check the current wired network status from the Network control panel
	menu.

The network scanning feature	(Windows®)
does not work.	It is necessary to set the third-party Security/Firewall Software to allow Network
	scanning. To add port 54925 for Network scanning, enter the information below:
	 In Name: Enter any description, for example Brother NetScan.
	 In Port number: Enter 54925.
	 In Protocol: UDP is selected.
	Please refer to the instruction manual that came with your third-party
	Security/Firewall Software or contact the software manufacturer.
	For more details, you can read FAQs and troubleshooting suggestions at
	http://solutions.brother.com/.
	(Macintosh)
	 The network scanning feature may not work due to the firewall settings.
	Change or disable the firewall settings. If you are using a third-party personal
	Firewall software, see the User's Guide for your software or contact the
	software manufacturer.
	 Re-select your machine in the Device Selector application located in
	Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from
	the model list in ControlCenter2.
The network PC-Fax Receive	(Windows® only)
feature does not work.	It is necessary to set the third-party Security/Firewall Software to allow PC-FAX	B
	Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:	B

	 In Name: Enter any description, for example Brother PC-FAX Rx.
	 In Port number: Enter 54926.
	 In Protocol: UDP is selected.
	Please refer to the instruction manual that came with your third-party
	Security/Firewall Software or contact the software manufacturer.
	For more details, you can read FAQs and troubleshooting suggestions at
	http://solutions.brother.com/.

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Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER® / FAX MACHINE LIMITED WARRANTY (Canada only) Page User’s Guides and where do I find it (BASIC USER'S GUIDE) Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide How to find Scanning instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended paper and print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass Page How to send a fax Faxing A4 size documents from the scanner glass Canceling a fax in progress Transmission verification report Receive modes Choose the correct Receive Mode Page Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Telephone line services Voice Mail Distinctive Ring What does your telephone company’s ‘Distinctive Ring’ do What does Brother’s ‘Distinctive Ring’ do Do you have Voice Mail Before you choose the ring pattern to register Turning off Distinctive Ring b c Registering the Distinctive Ring pattern Very important Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes How to dial Manual dialing One touch dialing Speed Dialing Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers Page Storing Speed Dial numbers Page Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers How to copy Stop copying Copy settings Printing a document Scanning a document Scanning using the scan key Scanning using a scanner driver Replacing the consumable items Replacing the toner cartridge WARNING Page Page Page Cleaning the corona wire Replacing the drum unit Drum Error Replace Drum Drum Stop Replacing the drum unit Page Page Resetting the drum counter Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DNand MFC-7860DW) Page If you are having difficulty with your machine Telephone line or connections (continued) Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Software difficulties (continued) Paper handling difficulties Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 A B C D a b c d e A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Page General Page Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com