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Brother MFC-7360N, MFC7360N, MFC7860DW Paper is jammed inside the machine

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Close the fuser cover and the back cover (face-up output tray).

e Using both hands, gently pull the jammed paper out of the fuser unit.

g Put the drum unit and toner cartridge assembly back into the machine.

Troubleshooting

Paper is jammed inside the machine

If the LCD shows Jam Inside, follow these steps:

a Open the front cover. Leave the machine turned on for 10 minutes to cool down.

h Close the front cover. If the machine does not start printing automatically, press Start.

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER® / FAX MACHINE LIMITED WARRANTY (Canada only) Page User’s Guides and where do I find it (BASIC USER'S GUIDE) Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide How to find Scanning instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended paper and print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass Page How to send a fax Faxing A4 size documents from the scanner glass Canceling a fax in progress Transmission verification report Receive modes Choose the correct Receive Mode Page Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Telephone line services Voice Mail Distinctive Ring What does your telephone company’s ‘Distinctive Ring’ do What does Brother’s ‘Distinctive Ring’ do Do you have Voice Mail Before you choose the ring pattern to register Turning off Distinctive Ring b c Registering the Distinctive Ring pattern Very important Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes How to dial Manual dialing One touch dialing Speed Dialing Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers Page Storing Speed Dial numbers Page Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers How to copy Stop copying Copy settings Printing a document Scanning a document Scanning using the scan key Scanning using a scanner driver Replacing the consumable items Replacing the toner cartridge WARNING Page Page Page Cleaning the corona wire Replacing the drum unit Drum Error Replace Drum Drum Stop Replacing the drum unit Page Page Resetting the drum counter Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DNand MFC-7860DW) Page If you are having difficulty with your machine Telephone line or connections (continued) Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Software difficulties (continued) Paper handling difficulties Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 A B C D a b c d e A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Page General Page Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com