Troubleshooting

 

 

 

 

 

 

Error Message

Cause

Action

 

 

Not Available

The requested function is not

Contact your administrator to check your

 

 

 

permitted to all IDs by Secure

Secure Function Lock Settings.

 

 

 

Function Lock 2.0.

 

 

 

 

 

 

 

 

Out of Memory

The machine’s memory is full.

Fax sending or copy operation in

 

 

 

 

progress

 

 

 

 

Do one of the following:

 

 

 

 

Press Start to send or copy the scanned

 

 

 

 

pages.

 

 

 

 

Press Stop/Exit and wait until the other

 

 

 

 

operations in progress finish, and then

 

 

 

 

try again.

 

 

 

 

Clear the faxes from the memory.

 

 

 

 

Print the faxes that are stored in the

 

 

 

 

memory to restore the memory to 100%.

 

 

 

 

Then turn off Fax Storage to avoid

 

 

 

 

storing more faxes in the memory. (See

 

 

 

 

Printing a fax from the memory in

 

 

 

 

Chapter 4 of the Advanced User's Guide

 

 

 

 

and Fax Storage in Chapter 4 of the

 

 

 

 

Advanced User's Guide.)

 

 

 

 

Print operation in process

 

 

 

 

Do one of the following:

 

 

 

 

Reduce the print resolution. (See Basic

 

 

 

 

tab in the Software User’s Guide.)

 

 

 

 

Clear the faxes from the memory. (See

 

 

 

 

the above explanation.)

 

 

 

 

 

 

 

Print Unable XX

The machine has a mechanical

Do one of the following:

 

 

 

problem.

(For MFC-7360N and MFC-7460DN )

 

 

 

 

 

 

 

 

Transferring your faxes or Fax Journal

 

 

 

 

report on page 69 before disconnecting

 

B

 

 

the machine so you will not lose any

 

 

 

important messages. Then, disconnect

 

 

 

 

the machine from the power for several

 

 

 

 

minutes and then reconnect it.

 

 

 

 

(For MFC-7860DW)

 

 

 

 

Disconnect the machine from the power

 

 

 

 

for several minutes, then reconnect it.

 

 

 

 

If the problem continues, call Brother

 

 

 

 

Customer Service.

 

 

 

 

 

 

 

Replace Drum

It is time to replace the drum unit.

Replace the drum unit.

 

 

 

 

(See Replacing the drum unit on page 59.)

 

 

 

 

 

 

 

 

The drum unit counter was not

Reset the drum unit counter.

 

 

 

reset when a new drum was

(See Replacing the drum unit on page 60.)

 

 

 

installed.

 

 

 

 

 

 

 

 

 

 

 

 

 

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