Brother MFC-7360N, MFC7360N, MFC7860DW 82

Error Message	Cause	Action
Init Unable XX	The machine has a mechanical	 (For MFC-7360N and MFC-7460DN)
	problem.	Received fax messages still in memory
		will be lost when the machine is turned
		off. See Transferring your faxes or Fax
		Journal report on page 69 before
		disconnecting the machine so you will
		not lose any important messages.
		Then, disconnect the machine from the
		power for several minutes and then
		reconnect it.
		(For MFC-7860DW)
		Disconnect the machine from the power
		for several minutes, then reconnect it.
		 If the problem continues, call Brother
		Customer Service.

Jam Duplex	The paper is jammed in the	(See Paper is jammed in the Duplex Tray
	duplex tray at the back of the	(MFC-7460DN and MFC-7860DW)
	machine.	on page 80.)

Jam Inside	The paper is jammed inside the	(See Paper is jammed inside the machine
	machine.	on page 75.)
Jam Rear	The paper is jammed in the back	(See Paper is jammed at the back of the
	of the machine.	machine on page 73.)
Jam Tray	The paper is jammed in the paper	(See Paper is jammed in the standard paper
	tray of the machine.	tray on page 72.)
Limit Exceeded	The Page Limit set in Secure	Contact your administrator to check your
	Function Lock 2.0 for your ID was	Secure Function Lock Settings.
	reached.

Manual Feed	Manual Feed was selected as	Place a sheet of paper in the manual feed
	the paper source when there was	slot. (See Loading paper in the manual feed
	no paper in the manual feed slot.	slot on page 11.)

No Paper	The machine is out of paper or	Do one of the following:
	paper is not properly loaded in the	 Refill the paper in the paper tray and
	paper tray.	 Refill the paper in the paper tray and
	paper tray.	press Start.
		press Start.
		 Remove the paper and load it again.
		Then press Start.
		 If the problem is not resolved, the paper
		pick-up roller may need to be cleaned.
		Clean the paper pick-up roller. (See
		Cleaning the paper pick-up rollers in
		Appendix A of the Advanced User's
		Guide.)

No Response/Busy	The number you dialed does not	Verify the number and try again.
	answer or is busy.
No Toner	The toner cartridge is not installed	Pull out the drum unit. Take out the toner
	correctly.	cartridge and then put it back into the drum
		unit.

66

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother® One-YearLimited Warranty and Replacement Service (USA Only) Page BROTHER MULTIFUNCTION CENTER® / FAX MACHINE LIMITED WARRANTY (Canada only) Page User’s Guides and where do I find it (BASIC USER'S GUIDE) Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide How to find Scanning instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the manual feed slot Page Printing on thick paper, bond paper, labels and envelopes Page Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended paper and print media Type and size of paper Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass Page How to send a fax Faxing A4 size documents from the scanner glass Canceling a fax in progress Transmission verification report Receive modes Choose the correct Receive Mode Page Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Telephone line services Voice Mail Distinctive Ring What does your telephone company’s ‘Distinctive Ring’ do What does Brother’s ‘Distinctive Ring’ do Do you have Voice Mail Before you choose the ring pattern to register Turning off Distinctive Ring b c Registering the Distinctive Ring pattern Very important Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes How to dial Manual dialing One touch dialing Speed Dialing Search Storing numbers One Touch and Speed Dial Options Storing a pause Storing One Touch Dial numbers Page Storing Speed Dial numbers Page Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers How to copy Stop copying Copy settings Printing a document Scanning a document Scanning using the scan key Scanning using a scanner driver Replacing the consumable items Replacing the toner cartridge WARNING Page Page Page Cleaning the corona wire Replacing the drum unit Drum Error Replace Drum Drum Stop Replacing the drum unit Page Page Resetting the drum counter Error and maintenance messages Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the standard paper tray Paper is jammed at the back of the machine Page Paper is jammed inside the machine Page Page Page Page Paper is jammed in the Duplex Tray (MFC-7460DNand MFC-7860DW) Page If you are having difficulty with your machine Telephone line or connections (continued) Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Printing difficulties (continued) Scanning difficulties Software difficulties Software difficulties (continued) Paper handling difficulties Print quality difficulties Network difficulties (Network models only) Network difficulties (Network models only) (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page A B C D a b c d e 0 1 2 3 A B C D a b c d e A B C D a b c d e 0 1 2 3 A B C a b c d C D b c d e Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Page General Page Document Size Print media Fax Copy Scanner Printer Interfaces Computer requirements Page Consumable items Network (LAN) Page Page Page Page EQUIPMENT ATTACHMENT LIMITATIONS Visit us on the World Wide Web http://www.brother.com