Software difficulties (continued)

Difficulties

Suggestions

The machine does not print from

Try to reduce the print resolution. (See Basic tab in the Software User’s Guide.)

Adobe® Illustrator®.

 

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper.

If there is no paper, load a new stack of paper into the paper tray.

The LCD shows No Paper or a

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

Paper Jam message.

you should straighten it. Sometimes it is helpful to remove the paper, turn the

 

stack over and put it back into the paper tray.

 

Reduce the amount of paper in the paper tray, and then try again.

 

Make sure that manual feed mode is not chosen in the printer driver.

 

Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in

 

Appendix A of the Advanced User's Guide.

 

If the LCD shows the Paper Jam message and you still have a problem, see

 

Error and maintenance messages on page 64.

 

 

How do I print on envelopes?

You can load envelopes from the manual feed slot. Your application must be set

 

up to print the envelope size you are using. This is usually done in the Page Setup

 

or Document Setup menu of your application.

 

 

What paper can I use?

You can use thin paper, plain paper, bond paper, recycled paper, envelopes and

 

labels that are made for laser machines. (For details, see Acceptable paper and

 

other print media on page 17.)

 

You can load envelopes from the manual feed slot.

 

 

There is a paper jam.

Clear the jammed paper. (See Paper Jams on page 72.)

 

 

Print quality difficulties

Difficulties

Suggestions

Printed pages are curled.

Low quality thin or thick paper or not printing on the recommended side of the

 

paper could cause this problem. Try turning over the stack of paper in the

 

paper tray.

 

Make sure that you choose the Paper Type that suits the print media type you

 

are using. (See Acceptable paper and other print media on page 17.)

 

 

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are using,

 

or the print media may be too thick or have a rough surface. (See Acceptable

 

paper and other print media on page 17 and Basic tab in the Software User’s

 

Guide.)

 

 

Printouts are too light.

If this problem occurs when making copies or printing received faxes, turn

 

Toner Save mode to Off in the machine menu settings. (See Toner Save in

 

Chapter 1 of the Advanced User's Guide.)

 

Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

 

Advanced tab in the Software User’s Guide.)

 

 

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