Brother MFC-895DW, MFC8950DWT Paper Jams, Paper is jammed in the MP tray

Troubleshooting

Paper Jams

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

d When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides (1) on both sides of the tray.

Paper is jammed in the MP tray

If the LCD shows Jam MP, follow these steps:

a Remove the paper from the MP tray.

b Remove any jammed paper from in and around the MP tray.

e Press Start to resume printing.

c Fan the paper stack, and then put it back in the MP tray.

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find them Page (Basic User’s Guide) General information Loading paper Loading documents Sending a fax Receiving a fax Using PC-FAX Telephone services and external devices Dialing and storing numbers Making copies Printing data from a USB Flash memory drive or digital camera supporting mass storage How to print from a computer How to scan to a computer Troubleshooting Menu and features Specifications Index (Advanced User's Guide) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide top.pdf How to find Scanning instructions Nuance™ PaperPort™ 12SE How-to-Guides (Windows® users) Presto! PageManager User’s Guide (Macintosh users) How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD Touchscreen Basic Operations Loading paper and print media Loading paper in the standard paper tray and the optional lower tray Page Loading paper in the multi-purposetray (MP tray) Page Printing on thick paper, labels and envelopes from the MP tray Page Unscannable and unprintable areas Paper settings Paper Size and Type Tray Use in Copy mode Tray Use in Fax mode Tray Use in print mode Acceptable paper and other print media Recommended paper and print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to send a fax Quick Dials Faxing from the ADF Faxing from the scanner glass Stop/Exit Faxing A4, Legal or Folio size documents from the scanner glass Canceling a fax in process Transmission Verification Report Page Receive modes Choose the correct Receive Mode Press Stop/Exit Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive How to use PC-FAX PC-FaxReceive (For Windows® only) PC-FAXSend Telephone line services Voice Mail Distinctive Ring Before you choose the ring pattern to register please call your telephone company and ask for one that is shown Registering the distinctive ring pattern Very important Turning off distinctive ring Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes How to dial Manual dialing One Touch dialing Speed dialing Search LDAP search Fax redial Storing numbers Storing a pause One Touch and Speed Dial Storage Options Storing One Touch Dial numbers If you chose E-MailColor JPEG or E-MailColor XPS, go to step m n Press Stop/Exit Storing Speed Dial numbers Changing or Deleting One Touch and Speed Dial numbers Page How to copy Stop copying Copy settings Creating a PRN file for direct printing Page Changing the default settings for direct print Printing a document Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) File Type Browse Page Changing the Scan button settings Before scanning Scan button settings Page Scanning using the Scan button Replacing the consumable items Page Replacing the toner cartridge Replacing the toner cartridge WARNING Page Page Page Page Cleaning the corona wire Page Replacing the drum unit Replace Parts Drum Unit Drum Stop Replacing the drum unit Page Page Page Resetting the drum counter Identifying your problem Page Error and maintenance messages Page Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine Page Page Paper is jammed inside the machine Page Page Page Paper is jammed in the duplex tray Page Page If you are having difficulty with your machine Printing difficulties (continued) Paper handling difficulties Paper handling difficulties (continued) Printing received faxes Printing received faxes (continued) Telephone line or connections Receiving Faxes Receiving Faxes (continued) Sending faxes Sending faxes (continued) Handling incoming calls Copying difficulties Scanning difficulties Software difficulties Network difficulties Network difficulties (continued) Other difficulties Setting Dial Tone detection Telephone line interference / VoIP Improving the print quality A B C D Page A B C D C D A B c d e a b Page A B C D a b c d e 0 1 2 3 A B C a b c d A C D b c d e Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming Menu table Menu and mode buttons Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Other Functions Page Page Page Page Entering text General Page Document Size Print media Fax Copy Scanner Printer Interfaces Direct Print feature Computer requirements Page Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com