Difficulties | Suggestions |
Cannot make a copy. | Make sure that you pressed Copy and the machine is in Copy mode. |
| See How to copy uu page 54. |
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|
| Contact your administrator to check your Secure Function Lock Settings. |
|
|
Vertical black line appears in | Black vertical lines on copies are typically caused by dirt or correction fluid on the |
copies. | glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and |
| also the white bar and white plastic above them. |
| |
| See Advanced User's Guide: Cleaning the scanner. |
|
|
Copies are blank. | Make sure you are loading the document correctly. |
| See Using the automatic document feeder (ADF) uu page 25 or Using the |
| |
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|
Difficulties | Suggestions |
TWAIN or WIA errors appear when | Make sure the Brother TWAIN or WIA driver is chosen as the primary source in |
starting to scan. (Windows®) | your scanning application. For example, in Nuance™ PaperPort™ 12SE, click |
| Desktop, Scan Settings and click Select to choose the Brother TWAIN/WIA |
| driver. |
|
|
TWAIN or ICA errors appear when | Make sure the Brother TWAIN driver is chosen as the primary source. In |
starting to scan. (Macintosh) | PageManager, click File, Select Source and choose the Brother TWAIN driver. |
| Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA |
| Scanner Driver |
| See Software User's Guide: Scanning a document using the ICA driver (Mac OS |
| X 10.6.x or greater). |
|
|
OCR does not work. | Try increasing the scanning resolution. |
| (Macintosh users) |
| Make sure you have downloaded and installed Presto! PageManager from |
| http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg |
|
|
Network scanning does not work. | |
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|
Cannot scan. | Contact your administrator to check your Secure Function Lock Settings. |
|
|
Difficulties | Suggestions |
Cannot install software or print. | (Windows® only) |
| Run the Repair |
| and reinstall the software. |
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