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| Troubleshooting |
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Error Message | Cause | Action |
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Duplex Disabled | The back of the machine is not | Close the back cover of the machine. |
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| closed completely. |
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Fuser Error | The temperature of the fuser | Turn the power switch off, wait a few seconds, |
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| unit does not rise to a specified | and then turn it on again. Leave the machine |
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| temperature within the | for 15 minutes with the power on. |
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| specified time. |
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| The fuser unit is too hot. |
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Jam Duplex | The paper is jammed in the |
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| duplex tray or the fuser unit. |
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Jam Inside | The paper is jammed inside the |
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| machine. |
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| The toner cartridge is placed in | Put the toner cartridge into the drum unit, and |
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| the machine without the drum | then |
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| unit. | assembly in the machine. |
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Jam MP | The paper is jammed in the MP |
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| tray of the machine. |
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Jam Rear | The paper is jammed in the |
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| back of the machine. |
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Jam Tray 1 | The paper is jammed in the |
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Jam Tray 2 | paper tray of the machine. |
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Limit Exceeded | The printing limit set by Secure | Contact your administrator to check your |
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| Function Lock 2.0 was | Secure Function Lock Settings. |
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| reached. |
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Log Access Error | The machine could not access | Contact your administrator to check the Store |
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| the print log file in the server. | Print Log to Network settings. |
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| For detailed information uu Network User's |
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| Guide: Store Print Log to Network |
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Manual Feed | Manual was selected as the | Place paper in the MP tray. If the machine is in |
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| paper source when there was | Pause mode, press Start. |
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| no paper in the MP tray. |
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No HUB Support | A USB hub device is | Disconnect the USB hub device from the USB |
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| connected to the USB direct | direct interface. |
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| interface. |
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No Paper | The machine is out of paper in | Do one of the following: |
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| the specified tray or all trays, or | Refill paper in the paper tray shown on the |
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| paper is not correctly loaded in |
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| LCD. Make sure the paper guides are set to |
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| the paper tray. |
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| the correct size. |
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| Remove the paper and load it again. Make |
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| sure the paper guides are set to the correct |
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| size. |
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No Response/Busy | The number you dialed does | Verify the number and try again. |
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| not answer or is busy. |
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| 85 |
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