Help, No display, No incoming calls to your handsets? | BT 1010

7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 70

Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

70Help

Many common problems are caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your BT Hub Phone 1010 has been correctly set up before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and selecting the option to restart/return to factory settings.

If you are having difficulties with BT Broadband Talk got to www.bt.com/broadbandtalk and go to the support and advice section for information.

No display

The batteries may be flat or dead. Recharge or replace the batteries, see page 8.

No incoming calls to your handsets?

Your BT Broadband Talk service may not be set up. You could also check your call routing settings (eg you may have call divert in place).

The ringer volume may be set too low for you. See page 54 to adjust the volume.

Also, check your Hub manager and BT Broadband Talk self care pages for your current settings.

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BT 1010 manual Help, No display, No incoming calls to your handsets?

Contents

User guide Welcome… To your BT Hub Phone 1010 Digital Cordless Handset Got everything? Need help?You need a BT Broadband Talk account You need a BT Home Hub This guide Hub base settings BT Calling FeaturesHandset settings Reset your BT Hub Phone Software upgrades This guide Time settings General informationUsing additional handsets If you have to return your Registering a Hub phone to Getting started Setting up the handsetLocation Using the phone Slide open the batteryBeep when the handset has Attach the cradle to the BT Handset to the BT Home HUB will appear on screen Registering HANDSETS, Please Wait appears on screen. Dont If registered successfully you should see Handset REGISTERED. If unsuccessful then Handset RegistrationStandby display Getting to know your phone Handset buttons Navigating the menus Getting to know your phone Menu map Calls Lists Making calls with BT Broadband Talk Making and receiving calls Hoosing which phone you want ringing How do I know BT Broadband Talk is set up on my Hub? Making calls with BT Broadband Talk Hi Def calls Multiple calls Making calls with BT Broadband Talk Call transfers Making calls with BT Broadband Talk Call qualityYour BT Broadband Talk bill Independent of Hub All phones ring Frequently asked questions What happens when I make emergency calls? Making calls with BT Broadband Talk Making calls with BT Broadband Talk What numbers can I call? Using the phone Handsfree calling Call timerReceiving calls Earpiece volume Using the phone To make a handsfree callTo switch to handsfree during a call Disconnecting the call Press Ringer will switch off Using the phone Secrecy Keypad lock To switch key lock off Using the phone To switch key lock onRedial To redial a number Using the phone Delete a redial number Delete the redial list Save a redial list number to the phonebook Save and press Options Phonebook Store a phonebook entry Character map Press Names To access the phonebookDial a phonebook entry Press OK to select Find Entry then press To scroll BT Broadband Talk Tip Edit a phonebook entry Edit Press Options Phonebook Store a phonebook entry with an assigned ringDelete a phonebook entry Delete ALL Phonebook ENTRY? is displayed Delete all phonebook entries Caller Display and the calls list View/dial numbers in the calls list Caller Display and the calls list Entry Press EditDelete a calls list entry ALL Received Calls Deleted is displayed Delete Received Calls LIST? is displayed, press Yes Call Waiting Speak to a second caller BT Calling Features To dial a feature Handset settings Adjust the display contrast Handset settings Adjust the earpiece volume Naming a handset Press Back Display wallpaper To select a new menu colour and press Save Menu background colourConfirm. Saved is displayed When you receive a call, if the handset is on the cradle you Handset settings Beep tones To switch key beeps On/Off To switch low battery beeps On/Off To switch out of range beeps On/Off To change the call ringer volume Handset settings Handset ring tones and volumeWhen you reach the volume you want External Calls is displayed Handset settings To change the ring toneRingtone Saved is displayed System PIN Hub base settingsReset your BT Hub Phone 1010 to the default settings To change the System PIN code Enter NEW PIN is displayed. Enter a new 4 digit PIN Confirm NEW PIN is displayedPress Back repeatedly to return to standby Time settings Setting the time Enter the login information username admin password admin AlarmClick Configuration To set an alarm To change the alarm melody Alarm Tone is displayed and press OK To select Time settings To cancel an alarm setting To silence the alarm Registering a Hub phone to your BT Home Hub manually Using additional handsetsAt the Hub Shows Registering HANDSET. Please Wait You are then asked to enter the system PIN 0000 and press OK Making internal calls Internal callsReceiving internal calls Using additional handsets Transferring calls De-register a handset Press To scroll and display Registration Software upgrades Automatic software upgrade Manual software upgrade Rescue mode To use the rescue mode on the Hub Manager No display HelpNo incoming calls to your handsets? Handset charger is not working Help Buzzing noise on my radio, TV, computer or hearing aidCannot dial numbers from the phone book Help Caller’s number is not displayed BT Hub Phone Helpline Safety General information Product disposal instructions Guarantee Technical information Hub Phone 1010 6 19/12/06 1618 Hub Phone 1010 6 19/12/06 1618 Hub Phone 1010 6 19/12/06 1618 Ofﬁces worldwide