Please note that the lifespan of rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.
Replacing handset batteries
After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.
Use only AA size nickel cadmium or
Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline 0845 790 8070 and your local BT shop.
BT accepts no responsibility for damage caused to your Diverse 2011 handset by the use of
If you have a problem, the following simple solutions may provide the answer.
No display appears
Is the handset switched on? The battery may be flat or dead. Recharge or replace the battery.
No dial tone
Is the telephone line cord plugged into the phone socket and the base station?
If other handsets are registered on the base, the outside line(s) may already be in use. Wait until a line becomes free and try again.
The base station name is flashing on the display or you cannot link up with the base station. Is the handset registered with the base station? To register the handset, see page 31.
Is the mains power cable connected at the base and switched on at the wall socket?
Is the handset within range of a base station to which it is registered?
Please note: If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, and then ON again, it will find the base station within a few seconds.
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