BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Help

67

 

Possible problems with text

Cannot receive text

 

messaging

 

You will not be able to receive text messages

 

 

until you have first sent a message. The first

 

 

 

 

 

Text messages cannot be sent and screen

message sent registers you with the text service.

 

More than one text messaging product is

 

displays Message Sending

Failed

 

plugged into the line. Remove other products.

The base station power supply or telephone

Check service centre number is correct.

 

line cord might not be properly connected.

 

Ensure you have subscribed to a Caller

 

Check that the base station power supply is

 

 

Display service and that it is active. You can

 

plugged into the mains socket and switched

 

 

 

check this by noting if your phone displays

 

on and that the telephone is plugged into

 

 

 

your caller’s number when you receive an

 

the telephone wall socket.

 

 

 

 

incoming call.

There might be a fault on the line. Check

If you are using personal user areas please

 

your telephone line is working properly.

 

ensure you have given people your user area

You might have deleted the server number in

 

 

number and that they are entering it to the

 

error. See page 34 for instructions on how to

 

 

 

end of your telephone number when

 

enter the number.

 

 

 

 

 

sending you a text message.

 

 

 

 

Cannot send text

 

 

Text has previously been sent and received

Check service centre number is correct

 

 

but you are now only receiving voice spoken

 

including 1470P prefix (this is for BT lines. If

 

 

 

text messages, from number 0845 6021111.

 

you have another network provider please

 

This may be due to your line being

 

check the prefix number with them). In order

to send and receive text messages you must

de-registered at the text service centre.

All you need to do is text RESET and send it

not withhold your number. If you normally

to 00000. You will receive a confirmation

withhold your number the 1470 prefix

message back. This assumes that your Caller

presents your number for you.

Display service is active and working on your

 

 

line. Messages sent to 00000 are free.

If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com

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BT 350 manual Possible problems with text, Messaging, Cannot receive text, Text messages cannot be sent and screen