Xerox 3300MFP manual Solving other problems, Paper feeding problems, Printing problems

Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Paper feeding problems

Condition	Suggested solutions
Paper is jammed	Clear the paper jam. See page 14.2.
during printing.
Paper sticks	• Ensure that there is not too much paper in the tray.
together.	The tray can hold up to 250 sheets of paper,
	depending on the thickness of your paper.
	• Make sure that you are using the correct type of
	paper. See page 5.8.
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to stick
	together.
Multiple sheets of	• Different types of paper may be stacked in the tray.
paper do not	Load paper of only one type, size, and weight.
feed.	• If multiple sheets have caused a paper jam, clear
	the paper jam. See page 14.2.
Paper does not	• Remove any obstructions from inside the machine.
feed into the	• Paper has not been loaded correctly. Remove
machine.	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that meets
	the specifications required by the machine. See
	page 5.8.
	• If an original does not feed into the machine, the
	ADF rubber pad may require replacement. See
	page 13.7.
The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing on
	special materials, use the multi-purpose tray.
	• An incorrect type of paper is being used. Use only
	paper that meets the specifications required by the
	machine. See page 5.8.
	• There may be debris inside the machine. Open the
	front cover and remove the debris.
	• If an original does not feed into the machine, the
	ADF rubber pad may require replacement. See
	page 13.7.
Transparencies	Use only transparencies specifically designed for
stick together in	laser printers. Remove each transparency as it exits
the paper exit.	from the machine.
Envelopes skew	Ensure that the paper guides are against both sides
or fail to feed	of the envelopes.
correctly.

Printing problems

Condition	Possible cause	Suggested solutions
The	The machine is not	Check the power cord
machine	receiving power.	connections. Check the power
does not		switch and the power source.
print.
	The machine is not	Select Xerox Phaser 3300MFP
	selected as the	PCL 6 as your default printer in
	default printer.	your Windows.

Check the machine for the following:

•The front cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. See page 14.2.

•No paper is loaded. Load paper. See page 5.5.

•The print cartridge is not installed. Install the print

cartridge.

If a system error occurs, contact your service representative.

The connection	Disconnect the printer cable and
cable between the	reconnect it.
computer and the
machine is not
connected properly.
The connection	If possible, attach the cable to
cable between the	another computer that is working
computer and the	properly and print a job. You can
machine is defective.	also try using a different printer
	cable.
The port setting is	Check the Windows printer
incorrect.	setting to make sure that the
	print job is sent to the correct
	port. If the computer has more
	than one port, make sure that the
	machine is attached to the
	correct one.
The machine may be	Check the printer properties to
configured	ensure that all of the print
incorrectly.	settings are correct.
The printer driver	Repair the printer software. See
may be incorrectly	the Software Section.
installed.
The machine is	Check the display message on
malfunctioning.	the control panel to see if the
	machine is indicating a system
	error.

14.11 <Troubleshooting>