Xerox 3300MFP manual Common Windows problems

Condition		Suggested solutions
Faxes are not	•	The receiving mode should be set to Fax.
received	•	Make sure that there is paper in the tray.
automatically.	•	Check to see if the display shows any error
		message. If it does, clear the problem.
The machine does	•	Make sure that the original is loaded in the
not send.		ADF or on the scanner glass.
	•	Sending should show up on the display.
	•	Check the fax machine you are sending to,
		to see if it can receive your fax.
The incoming fax	• The fax machine sending you the fax may be
has blank spaces		faulty.
or is of poor-	•	A noisy phone line can cause line errors.
quality.	•	Check your machine by making a copy.
	•	The print cartridge may be empty. Replace
		the print cartridge, referring to page 13.4.
Some of the words	The fax machine sending you the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	See page 13.3.
send.
The machine dials	The other fax machine may be turned off, out
a number, but a	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and ask
other fax machine	her/him to sort out the problem.
fails.
Faxes do not store	There may not be enough memory space to
in memory.	store the fax. If the display shows the Memory
	Full message, delete from memory any faxes
	you no longer need and then try again to store
	the fax.
Blank areas	You may have chosen the wrong paper
appear at the	settings in the user option setting. For details
bottom of each	about paper settings, see page 5.8.
page or on other
pages, with a small
strip of text at the
top.

Common Windows problems

Condition		Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“Error Writing to	•	Ensure that the cables are connected
LPTx” message		correctly, the machine is on.
appears.	•	If bi-directional communication is not turned
		on in the driver, it will also cause this
		message.
“General	Close all other applications, reboot Windows
Protection Fault”,	and try printing again.
“Exception OE”,
“Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout	Just keep waiting until the machine finishes
error occurred.”	printing. If the message appears in standby
messages appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Note

Refer to Microsoft Windows 2000/XP/Vista User Guide that came with your PC for further information on Windows error messages.

14.17 <Troubleshooting>