Xerox 3300MFP manual Common PostScript problems, Common Linux problems, Problem, Possible Cause

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

Note

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Problem	Possible Cause		Solution
PostScript file	The PostScript	•	Install the PostScript
cannot be	driver may not be		driver, referring to the
printed.	installed correctly.		Software Section.
		•	Print a configuration page
			and verify that the PS
			version is available for
			printing.
		•	If the problem persists,
			contact a service
			representative.
“Limit Check	The print job was	You might need to reduce
Error” message	too complex.	the complexity of the page or
appears.		install more memory.
A PostScript	The print job may	Make sure that the print job
error page	not be PostScript.	is a PostScript job. Check to
prints.		see whether the software
		application expected a setup
		or PostScript header file to
		be sent to the machine.
The optional	The printer driver	Open the PostScript driver
tray 2 is not	has not been	properties, select the Device
selected in the	configured to	Settings tab, and set the
driver.	recognize the	Tray2 option of the
	optional tray 2.	Installable Options section
		to Installed.

Common Linux problems

Problem		Possible Cause and Solution
The machine does not	•	Check if the printer driver is installed in
print		your system. Open Unified Driver
		configurator and switch to the Printers
		tab in Printers configuration window to
		look at the list of available printers. Make
		sure that your machine is displayed on
		the list. If not, please, invoke Add new
		printer wizard to set up your device.
	•	Check if the printer is started. Open
		Printers configuration and select your
		machine on the printers list. Look at the
		description in the Selected printer pane.
		If its status contains “(stopped)” string,
		please, press the Start button. After that
		normal operation of the printer should be
		restored. The “stopped” status might be
		activated when some problems in
		printing occurred. For instance, this
		could be an attempt to print document
		when port is claimed by a scanning
		application.
	•	Check if the port is not busy. Since
		functional components of MFP (printer
		and scanner) share the same I/O
		interface (port), the situation of
		simultaneous access of different
		“consumer” application to the same port
		is possible. To avoid possible conflicts,
		only one of them at a time is allowed to
		gain control over the device. The other
		“consumer” will encounter “device busy”
		response. You should open ports
		configuration and select the port
		assigned to your printer. In the Selected
		port pane you can see if the port is
		occupied by some other application. If
		this is the case, you should wait for
		completion of the current job or should
		press Release port button, if you are
		sure that the present owner is not
		functioning properly.
	•	Check if your application has special
		print option such as “-oraw”. If “-oraw” is
		specified in the command line parameter
		then remove it to print properly. For
		Gimp front-end, select “print” -> “Setup
		printer” and edit command line
		parameter in the command item.

14.18 <Troubleshooting>