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Xerox 3300MFP manual Troubleshooting, Clearing document jams Clearing paper jams

Models: 3300MFP

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14 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing document jams

•Clearing paper jams

•Understanding display messages

•Print cartridge-related messages

Clearing document jams

When an original jams while passing through the ADF, Document Jam appears on the display.

Caution

To avoid tearing the document, pull out the jammed document gently and slowly.

1 Remove any remaining pages from the ADF.

2 Open the ADF cover.

1 ADF cover

3Pull the jammed paper gently out of the ADF.

Note

If you do not see the paper in this area, refer to Roller misfeed. See page 14.2.

4Close the ADF cover. Then load the removed pages, if any, back into the ADF.

Note

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

14.1 <Troubleshooting>

Page 78

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Xerox 3300MFP manual Troubleshooting, Clearing document jams Clearing paper jams, Solving other problems

Contents

Phaser 3300MFP Phaser 3300MFPUser Guide Multifunction Printer2008 Xerox Corporation. All rights reserved 1. Introduction 2. System setup4. Network setup 3. Software overview12. Ordering supplies and accessories 10. Fax setup11. Using USB flash memory ScanningInstalling accessories 13. Maintenance14. Troubleshooting SpecificationsOperator Accessible Areas SafetyOperational Safety Information Maintenance InformationElectrical Supply Electrical Safety InformationEmergency Power Off Disconnect DeviceLaser Safety Information Safety StandardsOzone Safety Information Product Safety CertificationRegulatory Information EMC InformationCE Mark Hungary Illegal CopyingCyprus LithuaniaFAX Send Header Requirements For Fax FunctionCANADA Data Coupler InformationOpenSSL License EuropeRadio Equipment & Telecommunications Terminal Equipment Directive Original SSLeay License European Union Environmental ComplianceProduct Recycling and Disposal North AmericaOthers Countries EH&S Contact InformationSpecial features Printer overview Finding more information Special features1 Introduction Machine featuresRear view Printer overviewFront view paper level indicatorControl panel overview Quick Install Finding more informationSelecting a location Clearance spaceMenu overview Changing the display language Setting the date and time 2 System setupMenu overview Changing the default mode Setting soundsChanging the clock mode Setting the date and timeChanging the default mode Changing the display languageSpeaker, ringer, key sound, and alarm sound Setting soundsEntering characters using the number keypad Speaker volumeToner Save mode Using the save modesSetting print job timeout Power Save modeSupplied software Printer driver features System requirements 3 Software overviewSupplied software ContentsFeature Printer driver featuresSystem requirements WindowsLinux Requirements RecommendedVia network administration programs 4 Network setupAccessing CentreWare Internet Services CWIS IntroductionConfiguring Configuring TCP/IPConfiguring EtherTalk Dynamic addressing BOOTP/DHCPPrinting a network configuration page Setting Ethernet speedRestoring the network configuration 4.3 Network setupOn the scanner glass 5 Loading originals and print mediaLoading originals In the ADFSelecting print media Weight1 Supported print media types and sizesDimensions TypeGuidelines for special print media Media sizes supported in each modeGuidelines for selecting and storing print media ModeMedia type Loading paperIn tray GuidelinesLoading paper in tray 1 or optional tray Changing the size of the paper in the paper trayIn the multi-purpose tray 3 Load the paper with the side to be printed on facing upPrinting to the output tray Setting the paper size and typeSelecting an output location Tips on using the multi-purpose trayPrinting to the rear cover Selecting the paper tray Changing the settings for each copy6 Copying CopyingReduced or enlarged copy Changing the default copy settingsUsing special copy features CollationPlace Front Side and PressStart appears on the display ID card copyingPoster copying 5 Press Enter or StartClone copying Setting copy timeoutCopying on both sides of paper Erasing background imagesPrinting a document Canceling a print job7 Basic printing For Windows Vista, select Control Panel Hardware and Sound PrintersScanning basics Scanning to an application using a local connection8 Scanning Scanning basics Scanning to an application using a local connectionSetting up an e-mail account Scanning using a network connectionPreparing for network scanning 2 Click Properties E-mail User AuthenticationSetting up an SMB server Scanning to a network clientSetting up an FTP server 2 Click Machine Settings and FTP Setup 3 Click Server ListSetting network scan timeout Scanning to EmailScanning to an FTP server 2 Press Enter when Machine Setup appearsSetting up Address Book Changing the settings for each scan jobChanging the default scan settings Scanning to an SMB serverRetrieving global email addresses from the LDAPa server Configuring group email numbersUsing Address Book entries 2 Click Machine Settings and Group Address BookSearching sequentially through memory Searching Address Book for an entryPrinting Address Book Searching with a particular first letterResolution Setting the fax headerAdjusting the document settings 9 FaxingDarkness Sending a fax automaticallySending a fax manually 3 Press Enter when Lighten/Darken appearsAutomatic redialing Receiving a faxConfirming a transmission Redialing the last numberReceiving manually using an extension telephone Receiving automatically in Fax modeReceiving manually in Tel mode Receiving automatically in Ans/Fax modeDeactivating secure receiving mode Receiving in secure receiving modeActivating secure receiving mode Receiving faxes in memoryPrinting received faxes on both sides of paper Sending a delayed faxOther ways to fax Sending a fax to multiple destinationsSending a priority fax Adding pages to a delayed faxCanceling a delayed fax Forwarding faxesForwarding sent faxes to email address Installing PC-Fax SoftwareSending a Fax from a PC Forwarding received faxes to another fax machineConfiguring PC Fax To send a PC Faxselected Remove aAdd a new Phone entrySending options 10 Fax setupChanging the fax setup options Receiving optionsPrinting sent fax report automatically Changing the default document settingsSetting up Phone Book Speed buttonsUsing speed buttons Speed dial numbersGroup dial numbers Using speed dial numbersPrinting Phone Book Searching Phone Book for an entryDeleting a Phone Book entry Using group dial numbersPlugging in a USB memory device 11 Using USB flash memoryAbout USB memory Scanning to a USB memory devicePrinting from a USB memory device Customizing Scan to USBPrinting on both sides of paper Backing up dataManaging USB memory Restoring dataFormatting a USB memory device Viewing the USB memory status11.4 Using USB flash memory How to purchase 12 Ordering supplies and accessoriesAccessories Print cartridgesPrinting a report 13 MaintenancePrinting reports Other available reportsCleaning the inside Cleaning your machineCleaning the outside Clearing memoryCleaning the scan unit Maintaining the print cartridgePrint cartridge storage Redistributing toner Replacing the print cartridgeExpected cartridge life Cleaning the drum Printing continuously when the Toner Empty message appears13.5 Maintenance Checking replaceables Maintenance PartsClearing the Toner Empty Replace Toner message ItemsManaging your machine from the website Replacing the ADF rubber padTo access CentreWare IS Checking the machine’s serial number 13.8 MaintenanceSolving other problems 14 TroubleshootingClearing document jams Clearing document jams Clearing paper jamsIn tray Clearing paper jamsRoller misfeed MessageIn the multi-purpose tray In the optional trayIn the fuser area or around the print cartridge 1 Pull the optional tray 2 openIn the paper exit area 1 pressure lever1 rear cover stopper 2 rear cover In the duplex unit area Duplex JamTips for avoiding paper jams Duplex JamAuthentication Understanding display messagesSuggested solutions Cancel?Configured Suggested solutionsComm. Error Line ErrorCycle Power Suggested solutionsOpen Heat Error Page/Cancel JobInstall Toner Print cartridge-related messagesSuggested solutions MessagePrinting problems Solving other problemsPaper feeding problems Suggested solutionsCondition Suggested solutionsSuggested solutions Possible causethe problem will likely correct itself after a few you still have the same problems, remove theprint cartridge and install a new one. See page 14.13 TroubleshootingAaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Suggested solutionsSuggested solutions Conditionthis option through Printer Settings Utility or Copying problemsSuggested solutions Suggested solutionsFax problems Scanning problemsNetwork Scan problems Suggested solutionsSuggested solutions Common Windows problemsSuggested solutions ConditionProblem Common PostScript problemsCommon Linux problems SolutionProblem ProblemPossible Cause and Solution Possible Cause and SolutionPossible Cause and Solution Common Macintosh problemsProblem ProblemInstalling a memory DIMM 15 Installing accessoriesPrecautions when installing accessories Disconnect the power cordActivating the added memory in the PS printer properties For Windows Vista, select Control Panel Hardware and Sound PrintersPrinter specifications 16 SpecificationsGeneral specifications General specifications Scanner and copier specificationsDescription Scanner and copier specificationsFacsimile specifications DescriptionNumerics INDEXPage Phaser 3300MFP Software SectionPhaser 3300MFP Multifunction PrinterChapter 3 BASIC PRINTING Chapter 1 INSTALLING PRINTER SOFTWARE IN WINDOWSSOFTWARE SECTION Chapter 4 ADVANCED PRINTINGChapter 9 USING YOUR PRINTER IN LINUX Chapter 5 USING WINDOWS POSTSCRIPT DRIVERChapter 7 USING UTILITY APPLICATIONS Chapter 6 SHARING THE PRINTER LOCALLYChapter 10 USING YOUR PRINTER WITH A MACINTOSH Installing Software for Local Printing 1 Installing Printer Software in WindowsInstalling Printer Software Installing Printer Software in WindowsCustom Installation Installing Printer Software in Windows3 Click Install Software 4 Select Custom installation. Click Next Installing Printer Software in Windows Installing Software for Network PrintingTypical Installation Before you begin3 Click Install Software Custom InstallationInstalling Printer Software in Windows 4 Select Typical installation for a network printer. Click NextInstalling Printer Software in Windows Click Install Software Select Custom installation. Click NextReinstalling Printer Software Installing Printer Software in WindowsRemoving Printer Software Installing Printer Software in WindowsInstalling SetIP Using SetIP 2 Using SetIPInstalling SetIP Accessories → Run, and type X\Setup.exeUsing SetIP PAGE will be printed after the Configuration PagePrinting a Document Printing to a file PRN Printer Settings 3 Basic PrintingPrinting a Document Layout Tab Paper Tab Graphics Tab Extras Tab Using a Favorite Setting14 Basic Printing Printer SettingsPrinting to a file PRN 2. Select Printers and Faxes 3. Select your printer driver iconPaper Orientation Layout TabPaper Tab 3 SourceResolution Graphics TabImage Mode Toner Saver Mode1 Watermark Extras TabAdvanced Options 2 OverlayThis feature is available only when you use the PCL printer driver Using a Favorite SettingUsing Help 18 Basic PrintingFitting Your Document to a Selected Paper Size Using Watermarks 4 Advanced PrintingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Using OverlaysPrinting Posters Printing BookletsFitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Long Edge, which is the conventional layout used in book bindingCreating a Watermark Using WatermarksUsing an Existing Watermark Editing a WatermarkUsing a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page OverlayPrinter Settings 5 Using Windows PostScript DriverAdvanced Using Help6 Sharing the Printer Locally Setting Up a Host ComputerSetting Up a Client Computer 2 From the Start menu select Printers and FaxesOpening the Troubleshooting Guide 7 Using Utility ApplicationsUsing Printer Settings Utility Changing the Status Monitor Program Settings8 Scanning Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Windows XP28 Scanning Installing the Unified Linux Driver 9 Using Your Printer in LinuxInstalling the Unified Linux Driver Getting StartedUninstalling the Unified Linux Driver 3 Click UninstallOpening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration 1 Double-click Unified Driver Configurator on theClasses Tab Scanners ConfigurationPorts Configuration Sharing Ports Between Printers and ScannersConfiguring Printer Properties Printing from ApplicationsPrinting a Document Scanning a Document Printing Files4 Click Properties Using the Image Manager Adding Job Type SettingsTools FunctionYou can use the following tools to edit the image Install the Printer driver 10 Using Your Printer with a MacintoshInstalling Software for Macintosh Uninstall the Printer driverInstall the Scan driver Setting Up the PrinterFor a Network-connected Macintosh Uninstalling the Scan driver5 Select your printer name Installable OptionsFor a USB-connected Macintosh 3 Click Show InfoPrinting a Document Changing Printer SettingsPrinting Layout SettingImage Mode Printing Multiple Pages on One Sheet of PaperPrinter Features Setting ResolutionQualityScanning Duplex PrintingSymbols INDEXSOFTWARE SECTION

14 Troubleshooting

•Clearing document jams

•Understanding display messages

•Solving other problems

Clearing document jams