Xerox 3300MFP manual Scanning problems, Network Scan problems, Fax problems

Scanning problems

	Condition		Suggested solutions
The scanner does		•	Make sure that you place the original to be
not work.			scanned face down on the scanner glass, or
			face up in the ADF.
		•	There may not be enough available memory
			to hold the document you want to scan. Try
			the Prescan function to see if that works. Try
			lowering the scan resolution rate.
		•	Check that the USB is connected properly.
		•	Make sure that the USB cable is not
			defective. Switch the cable with a known
			good cable. If necessary, replace the cable.
		•	Check scan setting to make certain that the
			scanner job is being sent to the correct port.
The unit scans		•	Check if the machine is printing received
very slowly.			data. If so, scan the document after the
			received data has been printed.
		•	Graphics are scanned more slowly than text.
		•	Communication speed slows in scan mode
			because of the large amount of memory
			required to analyze and reproduce the
			scanned image. Set your computer to the
			ECP printer mode through BIOS setting. It
			will help to increase the speed. For details
			about how to set BIOS, refer to your
			computer user guide.
Message appears		•	There may be a copying or printing job in
on your computer			progress. When that job is complete, try your
screen:			job again.
•	“Device can't be	•	The Selected port is currently being used.
	set to the H/W		Restart your computer and try again.
	mode you want.”	•	The scanner driver is not installed or the
•	“Port is being		operating environment is not set up properly.
	used by another	•	Ensure that the machine is properly
	program.”		connected and the power is on, Then restart
•	“Port is		your computer.
	Disabled.”	•	The USB cable may be improperly connected
•	“Scanner is busy		or the power may be off.
	receiving or
	printing data.
	When the
	current job is
	completed, try
	again.”
•	“Invalid handle.”
•	“Scanning has
	failed.”

Network Scan problems

Condition	Suggested solutions
I cannot find a	You can check the scanned file’s destination in
scanned image	the Advanced page in the Network Scan
file.	program’s Properties screen.
I cannot find the	• Check if the scanned file’s application is on your
scanned image	computer.
file after	• Check Send image immediately to the
scanning.	specified folder using an associated default
	application in the Advanced page in the
	Network Scan program’s Properties screen to
	open the scanned image immediately after
	scanning.
I forgot my ID	Check your ID and PIN in the Server page in the
and PIN.	Network Scan program’s Properties screen.
I cannot view	To view the Help file, you need to have Internet
the Help file.	Explorer 4 service pack 2 or above.
I cannot use the	Check your operating system. Supporting
Xerox Network	operating systems are Windows 2000/XP/2003/
Scan Manager	Vista.

Fax problems

Condition		Suggested solutions
The machine is not	•	Unplug the power cord and plug it in again.
working, there is no	•	Ensure that there is power to the electrical
display and the		outlet.
buttons are not
working.
No dial tone	•	Check that the phone line is connected
sounds.		properly.
	•	Check that the phone socket in the wall is
		working by plugging in another phone.
The numbers	Make sure that the numbers are stored in
stored in memory	memory correctly. Print a Phone Book list,
do not dial	referring to page 10.4.
correctly.
The original does	• Make sure that the paper is not wrinkled and
not feed into the		you are putting it in correctly. Check that the
machine.		original is the right size, not too thick or thin
	•	Make sure that the ADF is firmly closed.
	• The ADF rubber pad may need to be
		replaced. See page 13.7.

14.16 <Troubleshooting>