Condition | Possible cause | Suggested solutions |
|
|
|
The | The paper source | For many software applications, |
machine | selection in the | the paper source selection is |
selects | printer properties | found under the Paper tab within |
may be incorrect. | the printer properties. Select the | |
materials |
| correct paper source. See the |
from the |
| printer driver help screen. |
wrong |
|
|
paper |
|
|
source. |
|
|
|
|
|
A print job | The job may be very | Reduce the complexity of the |
is | complex. | page or try adjusting the print |
extremely |
| quality settings. |
slow. |
|
|
|
|
|
Half the | The page orientation | Change the page orientation in |
page is | setting may be | your application. See the printer |
blank. | incorrect. | driver help screen. |
|
|
|
| The paper size and | Ensure that the paper size in the |
| the paper size | printer driver setting matches the |
| settings do not | paper in the tray. |
| match. | Or, ensure that the paper size in |
|
| the printer driver setting matches |
|
| the paper selection in the |
|
| software application settings you |
|
| use. |
|
|
|
The | The printer cable is | Disconnect the printer cable and |
machine | loose or defective. | reconnect. Try a print job that |
prints, but |
| you have already printed |
the text is |
| successfully. If possible, attach |
wrong, |
| the cable and the machine to |
garbled, or |
| another computer and try a print |
incomplete. |
| job that you know works. Finally, |
|
| try a new printer cable. |
|
|
|
| The wrong printer | Check the application’s printer |
| driver was selected. | selection menu to ensure that |
|
| your machine is selected. |
|
|
|
| The software | Try printing a job from another |
| application is | application. |
| malfunctioning. |
|
|
|
|
| The operating | Exit Windows and reboot the |
| system is | computer. Turn the machine off |
| malfunctioning. | and then back on again. |
|
|
|
Condition | Possible cause | Suggested solutions |
|
|
|
Pages | The print cartridge is | Redistribute the toner, if |
print, but | defective or out of | necessary. See page 13.4. |
are blank. | toner. | If necessary, replace the print |
|
| cartridge. |
|
|
|
| The file may have | Check the file to ensure that it |
| blank pages. | does not contain blank pages. |
|
|
|
| Some parts, such as | Contact a service representative. |
| the controller or the |
|
| board, may be |
|
| defective. |
|
|
|
|
The | The setting in the | Select Download as Bit Image |
illustrations | software application | in the TrueType Options window |
is wrong. | of the graphic properties and | |
incorrectly |
| print the document again. |
in Adobe |
|
|
Illustrator. |
|
|
|
|
|
The printer does not print PDF file | Incompatibility between the PDF | |
correctly. Some parts of graphics, | file and the Acrobat products: | |
text, or illustrations are missing. | Printing the PDF file as an image | |
|
| may solve this problem. Turn on |
|
| Print As Image from the Acrobat |
|
| printing options. |
|
| NOTE:It will take longer to print |
|
| when you print a PDF file as an |
|
| image. |
|
|
|
14.12 <Troubleshooting>
