Cabletron Systems SEHI100TX-22 manual Getting Help, anonymous, your email address

Models: SEHI100TX-22

1 88
Download 88 pages 20.99 Kb
Page 13
Image 13
1.3 GETTING HELP

Getting Help

1.3 GETTING HELP

If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact Cabletron Systems Technical Support:

Phone

(603) 332-9400

 

Monday – Friday; 8 A.M. – 8 P.M. Eastern Time

 

 

CompuServe

GO CTRON from any ! prompt

 

 

Internet mail

support@ctron.com

 

 

FTP

ctron.com (134.141.197.25)

Login

anonymous

Password

your email address

 

 

BBS

(603) 335-3358

Modem setting

8N1: 8 data bits, 1 stop bit, No parity

 

 

For additional information about Cabletron Systems products, visit our World Wide Web site: http://www.cabletron.com/

Before calling Cabletron Systems Technical Support, have the following information ready:

A description of the failure

A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

A description of your network environment (layout, cable type, etc.)

Network load and frame size at the time of trouble (if known)

The serial and revision numbers of all Cabletron Systems products in the network

The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

Any previous Return Material Authorization (RMA) numbers

SEHI100TX User’s Guide

1-3

Page 13
Image 13
Cabletron Systems SEHI100TX-22 manual Getting Help, anonymous, your email address