Cause | Action |
Printer error has | Follow the procedure below to resolve the problem. |
occurred. | (1) Turn off the printer, and unplug the power cord of |
Turn off power then back | the printer from the power supply. |
on again. If problem | If you are attaching the optional battery, remove it |
persists, see the manual. | once. |
| (2) After a while, plug the power cord of the printer |
| back in, and then turn on the printer. |
| If the same error occurs, make sure that the ink tank |
| is set properly. |
| Caution |
| If you cannot confirm that the ink tank is set |
| properly since the Print Head Holder moves to the |
| right, contact your Canon service representative. |
| If the ink tank is not set properly, do not remove it |
| forcibly. See Step 5 of “Replacing an Ink Tank” on |
| page 30 and set the ink tank properly. After that, |
| perform the steps (1) and (2) above once again. |
No battery. | The optional battery is running low. |
Turn printer off and use | (1) Turn off the printer. |
the AC adapter or install a | (2) Connect the supplied AC adapter or attach the |
charged battery. | charged battery, then turn on the printer. |
| For details on how to charge the battery, refer to the |
| manual supplied with the battery. |
The card is currently | The Card Slot is set to Read/write mode. |
You cannot print in this mode. After writing on the | |
Set to | memory card, set to |
before performing |
|
operation. |
|
An unsupported USB hub | If a PictBridge compliant device is connected via a |
is connected. | USB hub, remove the hub and connect it directly to |
Remove the hub. | the printer. |
Cause | Action |
Auto head align has | Possible causes are as follows: |
failed. | z Paper of size other than 5" x 7" / 127.0 x 177.8 mm is |
Press [OK] and repeat | loaded in the Rear Tray. |
operation. <See manual> | Press the OK button on the printer to dismiss the |
| error message, then load one sheet of the supplied 5" |
| x 7" / 127.0 x 177.8 mm paper or |
| genuine paper* in the Rear Tray. |
| z Paper is not loaded in the Rear Tray. |
| Press the OK button on the printer to dismiss the |
| error message, and then load paper in the Rear Tray. |
| z Paper is loaded with the wrong side facing upwards. |
| Press the OK button on the printer to dismiss the |
| error message, then load one sheet of the supplied 5" |
| x 7" / 127.0 x 177.8 mm paper or |
| genuine paper* with printing side up in the Rear Tray. |
| z The Paper Guide is not touching the edge of paper. |
| If the Paper Guide is not touching the edge of paper, |
| the paper at a slant passes through inside the printer |
| and the Auto Head Alignment may be failed. |
| Press the OK button on the printer to dismiss the |
| error message, then load one sheet of the supplied 5" |
| x 7" / 127.0 x 177.8 mm paper or |
| genuine paper* in the Rear Tray. |
| * Use the following paper. |
| Photo Paper Plus Glossy |
| z Print Head nozzles are clogged. |
| Press the OK button on the printer to dismiss the |
| error message, and print the nozzle check pattern to |
| check the status of the Print Head. To print the nozzle |
| check pattern, see “Printing the Nozzle Check |
| Pattern” on page 27. |
| z The Paper Output Slot is exposed to strong light. |
| Press the OK button on the printer to dismiss the |
| error message, and then adjust your operating |
| environment and/or the position of the printer so that |
| the Paper Output Slot is not exposed directly to |
| strong light. |
| After carrying out the above measures, if the problem |
| continues after aligning the Print Head again, press |
| the OK button to dismiss the error message, and |
| then perform Manual Print Head Alignment. |
Troubleshooting 37