Printer Does Not Start |
| Paper Jam |
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Printing Does Not Start
Cause | Action |
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Ink tank is empty. | Confirm the error message displayed on the LCD | |
| and take the appropriate action to resolve the error. | |
Ink tank is not installed | If the ink lamp is not lit, press the | mark on the ink |
securely. | tank until it clicks into place. The ink lamp lights up | |
| red when the ink tank is fully inserted. | |
Paper Does Not Feed Properly |
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Cause | Action |
Printing on inappropriate | Check to see if the paper you are printing on is not |
type of paper. | too thick or curled. See “Printing Media” on page 9. |
Paper Feed Roller is dirty. | Clean the Paper Feed Roller. Cleaning the Paper |
| Feed Roller will wear the roller, so perform this |
| procedure only when necessary. |
| For details on cleaning, refer to “Cleaning the Paper |
| Feed Roller (Roller Cleaning)” of the User’s Guide |
| |
Paper not loaded | Make sure of the following when you load paper in |
properly. | the printer. |
| z When loading two or more sheets of paper, align the |
| edges of the sheets before loading. |
| z Always load the paper in portrait orientation in the |
| Rear Tray, regardless of the printing orientation. |
| z Load the paper with the print side facing UP. Align the |
| paper stack against the right side of the Rear Tray |
| and slide the Paper Guide so that it just touches the |
| left edge of the stack. |
Foreign object in the Rear | Make sure that there are no foreign objects in the |
Tray. | Rear Tray. |
Cause | Action |
Paper jammed in the | Remove the paper following the procedure below. |
Paper Output Slot or the | (1) Slowly pull the paper out, either from the Rear |
Rear Tray. | Tray or from the paper output slot, whichever is |
| easier. |
zIf the paper tears and a piece remains inside the printer, open the Printer Cover and remove it.
Be careful not to touch the components inside the printer.After removing all paper, close the Printer Cover, turn the printer off, and turn it back on.
zIf you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically.
(2)Reload the paper in the printer, and press the OK button on the printer.If you turned off the printer in step (1), all print jobs in queue are canceled. Reprint if necessary.
Note
zFor details on how to load paper, see “Loading Printing Paper” on page 8.zWhen reloading the paper in the printer, see “Paper Does Not Feed Properly” on left column to confirm that you are using the correct paper and are loading it into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative.
Troubleshooting 43