Printer Does Not Start

 

Paper Jam

 

 

 

„Printing Does Not Start

Cause

Action

 

Ink tank is empty.

Confirm the error message displayed on the LCD

 

and take the appropriate action to resolve the error.
Ink tank is not installedIf the ink lamp is not lit, press themark on the ink
securely.tank until it clicks into place. The ink lamp lights up

 

red when the ink tank is fully inserted.

Paper Does Not Feed Properly

 

 

 

 

Cause

Action

Printing on inappropriate

Check to see if the paper you are printing on is not

type of paper.

too thick or curled. See “Printing Media” on page 9.

Paper Feed Roller is dirty.

Clean the Paper Feed Roller. Cleaning the Paper

 

Feed Roller will wear the roller, so perform this

 

procedure only when necessary.

 

For details on cleaning, refer to “Cleaning the Paper

 

Feed Roller (Roller Cleaning)” of the User’s Guide

 

on-screen manual.

Paper not loadedMake sure of the following when you load paper in
properly.

the printer.

 

z When loading two or more sheets of paper, align the

 

edges of the sheets before loading.

 

z Always load the paper in portrait orientation in the

 

Rear Tray, regardless of the printing orientation.

 

z Load the paper with the print side facing UP. Align the

 

paper stack against the right side of the Rear Tray

 

and slide the Paper Guide so that it just touches the

 

left edge of the stack.
Foreign object in the RearMake sure that there are no foreign objects in the
Tray.Rear Tray.

Cause

Action

Paper jammed in theRemove the paper following the procedure below.
Paper Output Slot or the(1) Slowly pull the paper out, either from the Rear

Rear Tray.

Tray or from the paper output slot, whichever is

 

easier.

zIf the paper tears and a piece remains inside the printer, open the Printer Cover and remove it.

Be careful not to touch the components inside the printer.

After removing all paper, close the Printer Cover, turn the printer off, and turn it back on.

zIf you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically.

(2)Reload the paper in the printer, and press the OK button on the printer.

If you turned off the printer in step (1), all print jobs in queue are canceled. Reprint if necessary.

Note

zFor details on how to load paper, see “Loading Printing Paper” on page 8.

zWhen reloading the paper in the printer, see “Paper Does Not Feed Properly” on left column to confirm that you are using the correct paper and are loading it into the printer correctly.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon Service representative.

Troubleshooting 43