„Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned

Cause

Action

Ink tank is empty.

See “Error Message Is Displayed on the LCD” on

 

page 35 to identify the ink error, and then take the

 

appropriate action depending on the error condition.

 

 

Print Head nozzles are

See “When Printing Becomes Faint or Colors Are

clogged.

Incorrect” on page 27 and perform any necessary

 

maintenance operation.

The media is loaded with

Many types of paper are made to be printed on only

the wrong side facing

a particular side of the paper.

upwards.

Printing on the wrong side may cause unclear prints

 

or incorrect color.

 

For detailed information on the printable side, refer to

 

the instruction manuals supplied with the paper.

The Paper Thickness

Normally set the Paper Thickness Lever to the right.

Lever position is

Depending on the printing content, the printed

incorrect.

surface may become scratched. In this case, set the

 

Paper Thickness Lever to the left.

 

* Return the Paper Thickness Lever to the right after

 

printing. If you do not return the lever, the distance

 

between the Print Head and printing paper stays

 

broadened and the inside of the printer will easily get

 

dirty. The image quality also may be decreased.

 

Note

 

If the corners or edges of the printed paper are smudged,

 

try to print with the Paper Thickness Lever set to the left.

Print Head is misaligned.

If you did not align the Print Head, straight lines may

 

be printed misaligned. If you unlocked the Print Head

 

Lock Lever accidentally, make sure to align the Print

 

Head after relocking the lock lever.

 

See “Aligning the Print Head” on page 29 and

 

perform Automatic Print Head Alignment. If this does

 

not solve the problem, see “Adjusting the Print Head

 

Manually” on page 38 and perform Manual Print

 

Head Alignment.

„ White Streaks

Cause

Action

Print Head nozzles are

See “When Printing Becomes Faint or Colors Are

clogged.

Incorrect” on page 27 and perform any necessary

 

maintenance operation.

„Printed Paper Curls or Has Ink Blots

Cause

Action

Paper is too thin.

When printing data with high color saturation such as

 

photographs or images in deep color, we recommend

 

using Photo Paper Pro or other Canon genuine

 

paper.

Printed paper takes long

In the Operation Panel, specify a longer Ink drying

to dry.

wait time in Settings > Device settings > Print

 

settings. This makes dry faster, which helps prevent

 

curls and ink blots.

„Printed Surface Is Scratched/Paper Is Smudged

Cause

Action

Paper Feed Roller is dirty.

Clean the Paper Feed Roller. Cleaning the Paper

 

Feed Roller will wear the roller, so perform this

 

procedure only when necessary.

 

For details on cleaning, refer to “Cleaning the Paper

 

Feed Roller (Roller Cleaning)” of the User’s Guide

 

on-screen manual.

Inside of the printer is

Performing many printings may leave some ink inside

dirty.

the printer, causing printouts to be smudged. In this

 

case, perform Bottom Plate Cleaning to clean the

 

inside of the printer.

 

For details on cleaning, refer to “Cleaning the Inside

 

of the Printer (Bottom Plate Cleaning)” of the User’s

 

Guide on-screen manual.

Printing on inappropriate

z Check to see if the paper you are printing on is not too

type of paper.

thick or curled. See “Printing Media” on page 9.

 

z When performing Borderless Printing, print quality may

 

be reduced at the top and bottom edges of the paper.

Troubleshooting 41