Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned
Cause | Action |
Ink tank is empty. | See “Error Message Is Displayed on the LCD” on |
| page 35 to identify the ink error, and then take the |
| appropriate action depending on the error condition. |
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|
Print Head nozzles are | See “When Printing Becomes Faint or Colors Are |
clogged. | Incorrect” on page 27 and perform any necessary |
| maintenance operation. |
The media is loaded with | Many types of paper are made to be printed on only |
the wrong side facing | a particular side of the paper. |
upwards. | Printing on the wrong side may cause unclear prints |
| or incorrect color. |
| For detailed information on the printable side, refer to |
| the instruction manuals supplied with the paper. |
The Paper Thickness | Normally set the Paper Thickness Lever to the right. |
Lever position is | Depending on the printing content, the printed |
incorrect. | surface may become scratched. In this case, set the |
| Paper Thickness Lever to the left. |
| * Return the Paper Thickness Lever to the right after |
| printing. If you do not return the lever, the distance |
| between the Print Head and printing paper stays |
| broadened and the inside of the printer will easily get |
| dirty. The image quality also may be decreased. |
| Note |
| If the corners or edges of the printed paper are smudged, |
| try to print with the Paper Thickness Lever set to the left. |
Print Head is misaligned. | If you did not align the Print Head, straight lines may |
| be printed misaligned. If you unlocked the Print Head |
| Lock Lever accidentally, make sure to align the Print |
| Head after relocking the lock lever. |
| See “Aligning the Print Head” on page 29 and |
| perform Automatic Print Head Alignment. If this does |
| not solve the problem, see “Adjusting the Print Head |
| Manually” on page 38 and perform Manual Print |
| Head Alignment. |
White Streaks
Cause | Action |
Print Head nozzles are | See “When Printing Becomes Faint or Colors Are |
clogged. | Incorrect” on page 27 and perform any necessary |
| maintenance operation. |
Printed Paper Curls or Has Ink Blots
Cause | Action |
Paper is too thin. | When printing data with high color saturation such as |
| photographs or images in deep color, we recommend |
| using Photo Paper Pro or other Canon genuine |
| paper. |
Printed paper takes long | In the Operation Panel, specify a longer Ink drying |
to dry. | wait time in Settings > Device settings > Print |
| settings. This makes dry faster, which helps prevent |
| curls and ink blots. |
Printed Surface Is Scratched/Paper Is Smudged
Cause | Action |
Paper Feed Roller is dirty. | Clean the Paper Feed Roller. Cleaning the Paper |
| Feed Roller will wear the roller, so perform this |
| procedure only when necessary. |
| For details on cleaning, refer to “Cleaning the Paper |
| Feed Roller (Roller Cleaning)” of the User’s Guide |
| |
Inside of the printer is | Performing many printings may leave some ink inside |
dirty. | the printer, causing printouts to be smudged. In this |
| case, perform Bottom Plate Cleaning to clean the |
| inside of the printer. |
| For details on cleaning, refer to “Cleaning the Inside |
| of the Printer (Bottom Plate Cleaning)” of the User’s |
| Guide |
Printing on inappropriate | z Check to see if the paper you are printing on is not too |
type of paper. | thick or curled. See “Printing Media” on page 9. |
| z When performing Borderless Printing, print quality may |
| be reduced at the top and bottom edges of the paper. |
Troubleshooting 41