Cause

Action

Landscape credit card-

Do not load credit card-sized paper in the landscape

sized paper jammed

orientation.

inside the printer.

Remove the paper following the procedure below.

 

(1) Load a single sheet of the paper in the Rear Tray

 

in portrait orientation.

 

Do not load it in the landscape orientation.

 

(2) Start printing.

 

The paper is fed and then pushes out the jammed

 

paper as it ejects.

 

If you cannot remove the jammed paper, contact your

 

Canon Service representative.

The Power Lamp (blue) and Alarm Lamp (orange) Flash Alternately

Disconnect the USB cable from the printer, turn the printer off, and then unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.

If the problem is not resolved, contact your Canon Service representative.

Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge compatible device and the countermeasures to clear them.

Note

zThis section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using.

For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take the appropriate action to clear the error. For details, see “Error Message Is Displayed on the LCD” on page 35.

zFor the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on

Action

PictBridge-Compliant

 

Device

 

“Printer in use”

Images are being printed from the computer.

 

Wait until printing ends.

 

If the printer is warming up, wait until warm-up ends.

 

When it is ready, the printer starts printing

 

automatically.

“No paper”

Load the paper in the Rear Tray, and select

 

Continue* in the display on your PictBridge

 

compliant device.

 

* To resume printing, you can also press the OK

 

button on the printer instead of selecting Continue.

“Paper jam”

Select Stop in the display on your camera to stop

 

printing.

 

Remove the jammed paper, load new paper, and

 

press the OK button on the printer and try printing

 

again.

44Troubleshooting