Troubleshooting

Paper Does Not Feed Properly

Problem

Possible Cause

Try This

Paper Does Not Feed Properly

Remove packaging

Make sure all packaging materials have been removed from the sheet feeder slot.

material

Open the printer cover and remove any materials inside the printer.

 

 

 

Paper jams

 

1. Gently pull the jammed paper out of the sheet feeder slot or the paper output

 

 

 

slot, whichever is easier.

 

 

 

• If the paper tears and some of it is left in the printer, turn the printer off, then

 

 

 

open the front cover and remove the piece of paper. Do not touch internal

 

 

 

parts in the printer. If you cannot reach or remove the torn paper, do not

 

 

 

attempt to disassemble the printer yourself. Contact the Customer Care

 

 

 

Center.

 

 

 

• If you cannot extract the paper, turn the printer off, and then turn it back on.

 

 

 

The remaining paper will be ejected automatically.

 

2.

Close the front cover and reload the paper into the sheet feeder, then press the

 

 

 

RESUME/CANCEL button on the printer.

 

 

Paper feed roller

Follow the steps described below to clean the paper feed rollers.

dirty

 

 

 

 

 

 

 

 

 

 

 

 

1.

Ensure the Printer is on and there is no paper loaded in the printer.

 

2.

Open the Printer Properties dialog box.

 

3.

Click the Maintenance tab.

 

4.

Click Roller Cleaning.

 

5.

The confirmation message is displayed.

 

 

 

Follow the instruction on the screen.

 

 

 

 

 

 

 

 

 

1.

Ensure the Printer is on and there is no paper loaded in the printer.

 

2.

Open the Page Setup dialog box.

 

3.

Click Utilities....

 

4.

Select Cleaning from the pull-down menu.

 

5.

Click Roller Cleaning.

 

6.

The confirmation message is displayed.

 

 

 

Follow the instruction on the screen.

 

 

Inappropriate paper

Check to see if the paper you are printing on is too thick (17 lbs to 28 lbs), or

type

curled.

 

See "Print Media to Avoid" on page 4.

 

 

 

 

 

 

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Canon 250, 350 quick start Paper Does Not Feed Properly, Click Roller Cleaning, Click Utilities