Troubleshooting

Cannot Install the Printer Driver

Problem

Possible Cause

Try This

Cannot Install the Printer Driver

Installation

Follow the installation instructions for the Easy Setup Instructions packaged with

procedure not

your printer.

followed correctly

 

 

 

 

 

 

If the installer was forced to be terminated due to an error, remove the CD-ROM

 

from the CD-ROM drive and restart your computer. Reinstall the printer driver. If

 

this problem persists, contact the Customer Care Cener.

 

 

Other applications

Other applications opened on your computer can interfere with the installation

running in the

routine. Close all open software applications before reinstalling the printer driver.

background

Refer to the Easy Setup Instructions for installing the printer driver.

 

 

 

Installation does

 

 

not start

 

 

If printer driver installation did not start automatically when you inserted the CD-

automatically when

ROM into the CD-ROM drive:

the CD-ROM is

1. Click Start and select My Computer.

inserted into the

drive

2. Double-click the CD-ROMicon.

 

 

For non-XP Windows, open the My Computer window, and then double-click the

 

CD-ROM icon.

Double-click the CD-ROMicon on your desktop to start installation.

Installation CD-

Confirm that there are no problems with the Setup Software & User’s Guide CD-

ROM not working

ROM.

properly

 

 

 

 

 

Use Windows Explorer to confirm that the CD-ROM can be read.

Confirm that the CD-ROMicon is displayed on the desktop.

 

If there is any problem with the CD-ROM, contact the Customer Care Center.

 

 

 

 

Unable to proceed

 

 

Reinstall the printer driver.

beyond the Printer

 

 

1.

Click Cancel.

Port Screen

 

 

2.

When the Terminate Installation screen

 

 

 

 

 

is displayed, click OK.

 

3.

Click Exit, then remove the CD-ROM.

 

4.

Turn the printer and the computer off.

 

5.

Restart the computer.

 

6.

Carefully follow the procedures

 

 

 

 

described on the Easy Setup

 

 

 

 

Instructions and reinstall the driver.

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Canon 350, 250 quick start Cannot Install the Printer Driver, CD-ROM icon