Troubleshooting Guide
No image appears on the TV screen.
Use the stereo AV cable that came with the camera (p.271).
Make sure the stereo AV cable or HDMI cable’s plug is inserted all the way in (p.268, 271).
Set the video OUT system (NTSC/PAL) to the same video system as the TV set (p.271).
There are multiple movie files for a single movie shoot.
If the movie file size reaches 4 GB, another movie file will be created automatically (p.232).
My card reader does not recognize the card.
If you format a card of 128 GB or higher with this camera, it will be formatted in exFAT. This means that some card readers and computer operating systems might not recognize the card properly. In such a case, connect your camera to the computer with the provided interface cable, then transfer the images to your computer using EOS Utility (provided software, p.394).
I cannot process the RAW image.
41and 61images cannot be processed with the camera. Use the provided software Digital Photo Professional to process the image (p.394).
I cannot resize the image.
cJPEG images and 1/41/61images cannot be resized with the camera (p.287).
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