Troubleshooting

 

 

Problem

Causes

Solutions

 

 

 

 

 

 

 

Memory is full.

There are too many

Press [Delete File] to delete unneces-

 

 

 

scanned pages or stored

sary documents.

 

 

 

files: hard disk capacity is

 

 

 

 

exceeded.

 

 

 

 

 

 

 

 

The function status indica-

The function associated

Press the function key correspond-

 

 

tor is red.

with the red indicator was

ing to the indicator. Follow the in-

 

 

 

interrupted.

structions that appear on the control

 

 

 

 

panel.

 

 

 

 

 

 

 

You forgot your user code.

Contact your service representative.

 

 

 

 

 

 

 

The user code entry dis-

Users are restricted by user

Enter the user code (up to 8 digits),

 

 

play appears.

management.

and then press [#].

 

 

 

 

 

 

 

The Authentication screen

Basic Authentication, Win-

Enter your login user name and user

 

 

appears.

dows Authentication,

password. See p.24 “When the Au-

 

 

 

LDAP Authentication, or

thentication Screen is displayed”.

 

 

 

Integration Server Authen-

 

 

 

 

tication is set.

 

 

 

 

 

 

 

 

You do not have

The use of the function is

Contact the administrator.

 

 

the privileges to

restricted to authenticated

 

 

 

use this func-

users only.

 

6

 

tion.” is displayed.

 

 

 

 

 

 

 

 

 

You do not have

This user code is not al-

Press the {Energy Saver}key. Check

 

 

the privileges to

lowed to use the function

the display goes off, and then press

 

 

use this func-

selected.

the {Energy Saver}key again. The

 

 

tion.” continues to be

 

user code entry display returns.

 

 

 

When printing under the copier or

 

 

displayed even though you

 

 

 

have entered a valid user

 

printer function, press {Energy Sav-

 

 

code.

 

er}only after printing has finished.

 

 

 

 

 

 

 

Authentication has failed.

The entered login user

Inquire the user administrator for

 

 

 

name or login password is

the correct login user name and

 

 

 

not correct.

login password.

 

 

 

 

 

 

 

 

The machine cannot per-

Contact the administrator.

 

 

 

form authentication.

 

 

 

 

 

 

 

 

The selected

You have tried to delete

Files can be deleted by the person

 

 

file(s) which you

files without the authority

who created the file. To delete a file

 

 

do not have access

to do so.

which you are not authorized to de-

 

 

privileges to

 

lete, contact the person who created

 

 

 

the file.

 

 

could not be de-

 

 

 

 

 

 

 

leted.

 

 

 

 

 

 

 

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