Playback

Playback is not possible.

•Image or movie playback may not be possible if a computer is used to rename files or alter the folder structure. Refer to “Software Instruction Manual” (=127) for details on folder structure and file names.

Playback stops, or audio skips.

•Switch to a memory card that you have performed low-level formatting on with the camera (=117).

•There may be brief interruptions when playing movies copied to memory cards that have slow read speeds.

•When movies are played on a computer, frames may be dropped and audio may skip if computer performance is inadequate.

Sound is not played during movies.

•Adjust the volume (=66) if you have activated [Mute] (=114) or the sound in the movie is faint.

•No sound is played for movies shot in [] mode (=45) because audio is not recorded in this mode.

Memory Card

The memory card is not recognized.

•Restart the camera, with the memory card in it (=18).

Computer

Cannot transfer images to a computer.

When attempting to transfer images to the computer via a cable, try reducing the transfer speed as follows.

•Press the <1> button to enter Playback mode. Hold the <n> button down as you press the <o> and <m> buttons at the same time. On the next screen, press the <q><r> buttons to choose [B], and then press the <m> button.

Wi-Fi

Cannot access the Wi-Fi menu by pressing the <o> button.

•The Wi-Fi menu is not available in Shooting mode. Switch to Playback mode and try again.

•In Playback mode, the Wi-Fi menu cannot be accessed during detailed information display, magnified display, or index display. Switch to single-image display and a viewing mode other than detailed information display. Similarly, the Wi-Fi menu cannot be accessed during group playback or filtered image display according to specified conditions. Cancel group or filtered image playback.

•The Wi-Fi menu cannot be accessed while the camera is connected to a printer, computer, or TV via a cable. Disconnect the cable.

Cannot add a device/destination.

•A total of 20 items of connection information can be added to the camera. Erase unneeded connection information from the camera first, and then add new devices/ destinations (=111).

•Use a computer or smartphone to register Web services (=88).

•To add a smartphone, first install the dedicated application CameraWindow on your smartphone (=91).

•To add a computer, first install the software CameraWindow on your computer. Also check your computer and Wi-Fi environment and settings (=92, 95).

•Do not use the camera near sources of Wi-Fi signal interference, such as microwave ovens, Bluetooth devices, or other equipment operating on the 2.4 GHz band.

•Bring the camera closer to the other device you are trying to connect to (such as the access point), and make sure there are no objects between the devices.

Cannot connect to the access point.

•Confirm that the access point channel is set to a channel supported by the camera

(=154). Note that instead of auto channel assignment, it is advisable to specify a supported channel manually.

Before Use

Basic Guide

Advanced Guide

Camera Basics

Auto Mode / Hybrid

Auto Mode

Other Shooting

Modes

PMode Playback Mode Wi-Fi Functions Setting Menu Accessories Appendix Index

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