Chapter 1 Introduction 1-5
Introduction
Canon Customer Care Center
Canon Computer Systems,Inc. offers a full range of customer technical
support* options including:
❍
24-hour,7-day-a-week, toll-free automated support for troubleshooting
issues on most current products (1-800-423-2366)
❍Speak to a technician free of ser v ice charge (currently Monday–
Friday,8:00 am–10:00 pm EST, excluding holidays) for products
still under warranty** (1-757-413-2848)
❍Speak to a technician for a service charge (currently $24.99 per call)
during holidays and days/hours not listed above regarding urgent
product questions or for products no longer under warranty
(1-800-423-2366)
Or for a charge of $2.50 per minute,to a maximum of $25.00 per
call (1-900-246-1200)
❍E-mail support via the Canon Computer Systems,Inc. Web site
(www.ccsi.canon.com)
❍24-hour,toll-free Fax Retrieval System (1-800-526-4345)
❍To download the latest drivers using your modem,24-hour Bulletin
Board Service (1-757-420-2000)
*Support program specifics subject to change without notice.
**Refer to individual product information for warranty details.

Canon Canada

Within Canada,24 hours a day, 7 days a week (1-800-263-1121)
In other countries,please contact your Canon dealer.