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Canon D661, D680 manual If You Cannot Solve the Problem

Models: D661 D680

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If You Cannot Solve the Problem

If you have a problem with your machine and you cannot solve it by referring to the information in this chapter, call your service representative. (→ p. v)

• If the machine makes strange noises, emits smoke or strange smells, unplug the power cord

CAUTION

immediately, and then call your service representative. Do not attempt to disassemble or repair the machine yourself.

• Attempting to repair the machine yourself may void the limited warranty.

IMPORTANT

If you need to call your service representative, make sure you have the following information:

•Product name

imageCLASS D680/D660/D661

•Serial number

The serial number is on the label located at the back of the machine.

•CAPT software version number → Printer Guide

•Place of purchase

•Nature of problem

•Steps you have taken to solve the problem and the results

Troubleshooting

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Canon D661, D680 manual If You Cannot Solve the Problem

Contents

Eference Guide Trademarks Using Your DocumentationCopyright FCC Notice Laser SafetyCdrh Regulations Contents Type Conventions Used in This Guide Supplies & Accessories Transparencies Power CordSet-Up Help & Product Registration USA Canon Information Center in CanadaPage Important Safety Instructions Customer SupportPower Supply Handling Main Components of the Machine Front ViewFront View of the ADF Operation Panel ImageCLASS D680Standby Display ImageCLASS D660/D661Restoring from the Energy Saver Mode Energy Saver ModeSetting the Energy Saver Mode Manually Print Media Requirements Paper StorageUnacceptable Paper Acceptable PaperPrintable Areas EnvelopeLoading Paper Loading Paper in the CassetteOpen a package of paper, and remove Paper stack Gently insert the cassette as far as it will goClosing the cassette If copy paper is sticking out of the cassetteLength mark for the paper to be loaded Cassette Adjusting a Cassette to Hold a Different Paper SizeSlightly, and align the length guide with Loading Paper in the Multi-purpose Tray Press Additional Functions, then selectLoading Envelopes in the Multi-purpose Tray SetPage Documents You Can Copy Platen GlassScanned Area of a Document Problem DocumentsSettings of the Additional Functions Positioning Documents Setting Up DocumentsPlacing a Document on the Platen Glass Make sure there is no document on Adjust the slide guides to the width of the documentLoading Documents in the ADF Paper Path of the Automatic Document Feeder Page Press Copy to set to Copy Mode Press Start to begin copying Copying DocumentsCanceling the Copy Job While scanning documents in the ADFAfter scanning documents PressMaking Multiple Copies Specifying the Paper SizeUse the numeric keys to enter the number of copies you want Press Paper Select to select the paperPress Additional Functions , then Specifying the Paper TypeInch Millimeter Setting Enlarging/Reducing Enlarging/Reducing using preset copy ratiosSetting the Image Quality Adjusting the Copy ExposureAdjusting Automatically Adjusting ManuallyCollate Copy Special FeaturesWhen Loading Documents in the ADF When Placing a Document on the Platen Glass Place the last page of a document on the platen glassPress Start Place the next page of the documentOn 1 Copy Press 2 on Press StartUse the numeric keys to set the copy Quantity. → pPress Set to finish the 2 on 1 copy function Press 2 onPlace the next page of the document on the platen glass Confirming the Copy Job You Reserved Reserve CopyReserving the Next Copy Job Use 4 -or e + to display the job to be deleted Press Stop/Reset while the machine is printing outDeleting the Copy Job You Reserved Press Paper Select to select the multi- purpose tray Two-Sided CopyLoad the next page of the document in the ADF ABC Place the next page of the document on Platen glassCleaning the Scanning Area Periodic CleaningCleaning the Exterior Cleaning the Read Area of the Platen Glass Cleaning the Rollers Inside the Main UnitPress Set Use 4 -or e + to select Roller Cleaning Use 4 -or e + to selectCleaning the ADF Roller Press Set Use 4 -or e + to select CleanPress Stop/Reset to finish the cleaning Each time you press Set, the ADF rollerWhen to Replace the Cartridge Handling Precautions Copy YieldHandling and Storing the Cartridge Approximate copy yieldRecycling Used Cartridges Storage PrecautionsStoring Partially Used Cartridges Protective bag. Save the protective bag Replacing the CartridgeRemove the new cartridge from its If toner is not evenly distributed inside Clean Earth Campaign Canon Cartridge Recycling ProgramOption B Volume Box Return Maximum weight = 70 poundsPackaging Option A-1 Single Box ReturnShipping Option a UPS Pick-upOption B MBE Drop off OK-CANONOption B Volume Box Return 8 or more cartridges Option a Single Box ReturnRepacking and Transporting Carrying the Machine by the Sides Transporting the Machine by CarRemove the cartridge from the machine Clearing JamsRemoving Jammed Paper from Inside the Main Unit Flip the transfer guide Open the right cover Gently remove any jammed paper from inside the main unitRemoving Jammed Paper from the ADF Removing Jammed Paper from the Multi-purpose TrayJammed paper from the ADF Gently remove the jammed paper fromLCD Messages MessageCause ActionRemove DOC. on Glass Replace Cartridge Start Again Paper Feeding Problems Paper does not feed correctlyCopying Problems Repeated paper jams occurPrint Quality Problems Copies are dirtyCopy images are missing when you make copies on envelopes Printing Problems General ProblemsIf You Cannot Solve the Problem Page Accessing the Additional Functions Understanding the Additional FunctionsPress 4 -or e + to select the menu you want to change Use 4 -or e + to select the sub menu you want to changeMenu Descriptions Name DescriptionsCopy Settings Timer Settings Resolution Multiple Copies Power RequirementsPower Consumption Dimensions W ⋅ D ⋅ HPage Index Energy Saver setting Enlarge/Reduce Platen is Open User Data setting Memo Memo Canon Deutschland GmbH Canon Italia S.p.A