chapter 6
error messages
Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
Message | Problem | Solution |
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PAPER JAM. CLEAR JAM THEN | The paper jammed while | 1 Turn off the printer, then |
PRESS OK. | printing. | unplug it from the power |
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| source. |
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| 2 Remove the rear access door |
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| and remove the jammed |
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| paper. |
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| For more information, see the |
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| troubleshooting section in the |
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| HP Photosmart Printer Help for |
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| instructions on clearing a paper |
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| jam. |
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UNSUPPORTED MEDIA SIZE. JOB | Your printer does not support | Press the OK button, then load |
WAS CANCELLED. PRESS OK. | the provided paper size. | a supported paper size. For |
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| more information about |
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| supported sizes, see |
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| specifications on page 53. |
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PAPER SIZE MISMATCH. | The paper size changed in the | Load the correct paper size in |
| middle of the print process. | the photo tray and press the |
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| OK button. For |
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| instructions, see load paper in |
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| the photo tray on page 9. |
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AUTOMATIC PAPER SENSOR | The automatic paper sensor is | Press the OK button and try |
FAILED. | obstructed or damaged. | printing again. If this does not |
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| work, go to www.hp.com/ |
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| support or contact HP support. |
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ONE OR MORE CARTRIDGES HAVE | One or both of the print | Test both print cartridges to see |
FAILED. REMOVE ALL CARTRIDGES, | cartridges is old or damaged. | if one or both of the print |
THEN REINSERT EACH CARTRIDGE |
| cartridges failed. For testing |
BY ITSELF AND CLOSE THE COVER |
| instructions, see the HP |
TO SEE IF IT HAS FAILED. |
| Photosmart Printer Help. For |
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| information about replacing |
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| print cartridges, see install or |
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| replace print cartridges on |
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| page 11. |
50 | hp photosmart 7700 series |