chapter 6

Problem

Possible cause

Solution

Paper does not feed into the

There may be too much paper

Remove some paper from the

printer correctly.

loaded in the In tray.

In tray and try printing again.

OR

 

For paper-loading instructions,

Plain paper does not come out

 

see load paper in the in tray

of the printer correctly.

 

on page 8.

 

The paper guides may not be

Make sure that the paper width

 

adjusted correctly.

guide and the paper length

 

 

guide fit close to the edges of

 

 

the paper without bending the

 

 

paper.

 

 

 

 

Two or more pieces of paper

Remove the paper from the

 

are stuck together

paper tray and leaf through

 

 

the stack so the sheets of paper

 

 

do not stick together, then

 

 

reload the paper and try

 

 

printing again. For paper-

 

 

loading instructions, see paper

 

 

information on page 7.

 

 

 

Windows PC only

You may have used your

Use the printing properties

Photos are not printing

application’s Page Setup

dialog box to select the paper

correctly from your Windows

dialog box to select the paper

size or type. For more

PC.

size or type.

information, see the HP

 

 

Photosmart Printer Help.

 

 

 

No page came out of the

The paper jammed while

1 Turn off the printer, then

printer.

printing.

unplug it from the power

 

 

source.

 

 

2 Remove the rear access door

 

 

and remove the jammed

 

 

paper.

 

 

For more information, see the

 

 

troubleshooting section in the

 

 

HP Photosmart Printer Help for

 

 

instructions on clearing a paper

 

 

jam.

 

 

 

The document printed at an

The paper may not be loaded

Load the paper correctly. For

angle or is off-center.

correctly.

paper-loading instructions, see

 

 

load paper in the in tray on

 

 

page 8.

 

 

 

 

The print cartridge may not be

For more information, see the

 

properly calibrated.

instructions for calibrating a

 

 

print cartridge in the care and

 

 

maintenance section in the HP

 

 

Photosmart Printer Help.

 

 

 

48

hp photosmart 7700 series

Page 52
Image 52
HP 7700 manual Paper does not feed into