6 troubleshooting
Your HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions and contains information about the following topics:
•hardware problems
•printing problems
•error messages
For more troubleshooting information about software installation, see the reference guide that came with your printer. For advanced troubleshooting information, see the HP Photosmart Printer Help. For information about viewing the printer help, see view the hp photosmart printer help on page 2.
hardware problems
The troubleshooting section of the HP Photosmart Printer Help contains more detailed solutions. For information about viewing the printer help, see view the hp photosmart printer help on page 2.
Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
Note: HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high electromagnetic fields.
Problem | Possible cause | Solution | |
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The On/Attention light is | The printer is processing | Wait a moment for the printer | |
blinking green but the printer is | information. | to finish processing the | |
not printing. |
| information. | |
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The On/Attention light is | The printer requires attention. | Try the following: | |
blinking red. |
| • | Check the printer’s LCD |
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| screen and the computer |
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| monitor for instructions. |
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| • | If you have a digital |
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| camera connected to the |
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| printer, check the camera’s |
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| LCD screen for instructions. |
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| • | If this does not work, turn |
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| off the printer. Unplug the |
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| printer’s power cord, wait |
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| one minute, then plug it in |
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| again. Turn on the printer. |
basics guide | 45 |