HP Photosmart 7700 printing problems

chapter 6

Problem	Possible cause	Solution
The On/Attention light is	An unrecoverable error has	Turn off the printer. Unplug the
blinking amber.	occurred.	printer’s power cord, wait one
		minute, then plug it in again.
		Turn on the printer. If this does
		not work, go to www.hp.com/
		support or contact HP support.

printing problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note: HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high magnetic fields.

Problem	Possible cause	Solution
The printer does not generate	You need to select the	For instructions on setting the
borderless photo output.	appropriate paper size.	paper size for borderless
		photos, see set borderless
		printing on page 17 and print
		from your computer on
		page 37.
Printing is very slow.	Your computer may have less	Check the amount of RAM
	than the recommended system	(system memory) and the
	requirements.	processor speed of your
		computer. For information on
		the system requirements, see
		the HP Photosmart Printer Help.
	Too many software programs	Close all unnecessary software
	may be running at the same	programs.
	time.
	You may have Extend Colors	Turn off the option by using the
	turned on.	printer’s MENU button. For
		more information, see the HP
		Photosmart Printer Help.
	You may be using outdated	Update the version of the
	printer software.	printer software you are using.
		For more information, see the
		HP Photosmart Printer Help.
	You may have chosen	See the Troubleshooting
	Maximum dpi (Windows) or	section of the HP Photosmart
	High Resolution (Macintosh).	Printer Help for instructions on
		how to deselect Maximum dpi
		(Windows) or High Resolution
		(Macintosh).

46 hp photosmart 7700 series