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Canon 2455B002, DR-2010C Chapter 7 Troubleshooting, Troubleshooting, ⋅The Scanner Does Not Turn ON, ⋅The Scanner Is Not Recognized, 11..TroubleshootingTroubleshooting, Troubleshooting

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Chapter 7 Troubleshooting

1.	Troubleshooting .....................................................................	72
2.	Uninstalling Software ..............................................................	75
	Uninstalling the ISIS/TWAIN Driver and Job Registration Tool..............	75
	Uninstalling CapturePerfect 3.0 .............................................................	76

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11..TroubleshootingTroubleshooting

This section describes the possible problems that might occur during use of the scanner and how to solve them.

The Scanner Does Not Turn ON ..................................................................	(P. 72)
The Scanner Is Not Recognized..................................................................	(P. 72)
Slow Scanning Speed.................................................................................	(P. 73)
Scanning Is Not Performed ........................................................................	(P. 73)
Documents Do Not Feed Properly ..............................................................	(P. 73)
Saved Image Files Do Not Open .................................................................	(P. 74)
Scanning Results Are Not as Expected .......................................................	(P. 74)

If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or service representative.

⋅The Scanner Does Not Turn ON

Check the following if the scanner does not turn ON:

•Is the power switch turned ON?

•Is the power cord connected correctly?

•Is the power cord inserted into the power outlet?

For details on connecting the power cord, see "Chapter 2 Setup - Connecting the Scanner to the Computer," on p. 15.

⋅The Scanner Is Not Recognized

The following are possible causes of the PC failing to recognize the scanner. Check each possible cause.

Problem The scanner is not connected correctly

Solution Make sure that the scanner and the computer are connected correctly with the USB cable. (See "Chapter 2 Setup - Connecting the Scanner to the Computer," on p. 15.)

72	DR-2010C //DR-2510C

Contents

Chapter 5 Job Registration Tool Settings International ENERGY STAR® Office Equipment Program Trademarks Copyright Disclaimers NTRODUCTIO Chapter 4 ISIS/TWAIN Driver Settings Chapter 5 Job Registration Tool Settings Chapter 6 Maintenance Chapter 7 Troubleshooting Chapter 1 Before Using the Scanner 11..ImportantImportantSafetySafetyInstructionsInstructions Installation Location AC Adapter Moving the Scanner Handling Disposal The main features of the DR-2010C/DR-2510Cdocument scanner are described below „Compact Size „Fast Document Feeding „High Image Quality „Auto Color Detection „Folio Scan „Deskew „Ultrasonic Double Feed Detection (for the DR-2510Conly) „Text Enhancement Modes „Back View „Front View/Right-SideView „Feed Selection Lever „Front View (With the Document Feed Tray and Eject Tray Open) „Paper Eject Stopper Chapter 2 Setup 11..ScannerScannerSystemSystemRequirementsRequirements Installing the Software Software Installation Follow the procedure below to install the software •Log on to Windows as an Administrator •Close all other applications before installing the software Page Connecting the Scanner to the Computer Turning Power Page Chapter 3 Basic Operation Documents A document must meet the following criteria to be scannable: When scanning a •It is recommended that thin documents are fed one sheet at a time Business Card Card 22..PreparingPreparingthetheScannerScanner Preparing the Document Feed Tray Preparing the Document Eject Tray Preparing the Document Stopper Placing Page Feeding in the Bypass Mode Placing Cards Placing Folded Documents Scanning Methods Page Job Buttons Scan Panel Functions Enhancing the Text of a Document Scanning Different Sized Documents Together Skipping Blank Pages Scanning (Single-Sided)11" X 17"/A3 Documents Deskewing Documents Reducing Bleed Through for Thin Documents and Documents with Dark Reverse Sides Moire Reduction Correcting the Text Orientation of Documents Enhancing the Red color for Black-and-WhiteScanning Practical Examples Scanning Both Sides of Pages Scanning Non-StandardSize Documents Scanning Multiple Batches as One Document Clearing a Paper Jam Page Other Functions Page Chapter 4 ISIS/TWAIN Driver Settings Before Using the Scanner ISIS/TWAIN Driver Properties Dialog Box Scan Mode Settings „Black-and-White „Grayscale „Color Auto Color Detection The settings you can specify are as follows -[Color Saturation/Proportion of Color] -[Mode in case of binary] -[Brightness] -[Contrast] Paper Size Settings This section describes the procedure for selecting the size for scanning Scan Resolution Settings Scanning Side Settings - [Simplex] - [Duplex] - [Skip Blank Page] -[Folio] Correcting Image Skewing Moire Reduction Adjusting the Scan Area This section describes the procedure for scanning part of a document image [None] [High Speed Moire Reduction] Scan Area Dialog Box (TWAIN Driver) Page Size Area Area Window Margin Brightness/Contrast Adjustment -[Used the Back Side Brightness] Check Box -[Used the Back Side Contrast] Check Box Gamma Curve Settings -Input method -[Factor] -[Freehand] -[Import] Image Contour Adjustment Image Rotation Correcting Text Orientation Removing the Document Background/Preventing Bleed Through Omitting a Specific Color Enhancing the Red Color of a specified color (red, green, or blue) from the scanned image color when performing black-and-whitescanning Rapid System Recovery Double Feed Detection [Detect by Length] [Detect by Ultrasonic] Feeding Options [Standard Feeding] [Panel Feeding] [Automatic Feeding] Batch Separation (ISIS driver only) Prescan Registering Scanning Conditions Checking the Version Chapter 5 Job Registration Tool Settings 11..StartingStartingthetheJobJobRegistrationRegistrationTool Too Job Registration Tool Settings Dialog Settings Common to Each Function „Scanner setting Settings to Save Image Files „[Save Image] Check Box „[Save to My Pictures folder] Check Box „Save in folder „TIFF Settings Dialog Box „[Multi-tiffsetting] „[Compression] Check Box „PDF Settings Dialog Box „Compression rate Settings to Print Scanned Images Settings for Monitoring the Folder for Saved Images Monitor Job Dialog Settings Setting the Maximum Size of E-MailAttachments Job Backup Settings Chapter 6 Maintenance Regular Maintenance Cleaning the Sensor Glass and the Rollers Page Removing the Feeding Roller Page Removing the Retard Roller Page Removing the Document Holding Guide Attaching the Document Holding Guide Resetting the Counter the counter Control Panel (Category View) Control Panel (Classic View) Page Chapter 7 Troubleshooting Troubleshooting ⋅The Scanner Does Not Turn ON ⋅The Scanner Is Not Recognized ⋅Slow Scanning Speed ⋅Scanning Is Not Performed ⋅Documents Do Not Feed Properly ⋅Saved Image Files Do Not Open ⋅Scanning Results Are Not as Expected Uninstalling the ISIS/TWAIN Driver and Job Registration Tool Uninstalling CapturePerfect Specifications Chapter 8 Appendix Main Unit AC Adapter (100 to 240 V type) External Dimensions FCC REGULATIONS (For 120 V model) RADIO INTERFERENCE REGULATIONS (For 120 V models) European Union (and EEA) only MODEL NAMES INDEX