Chapter 5 Troubleshooting

Problem

The USB hub is not compatible with the scanner.

Solution

Remove the USB hub.

 

 

✘The PC Does Not Recognize the Scanner (Connecting via SCSI)

The following are possible causes of the PC failing to recognize the scanner. Check each possible cause.

Problem

The scanner is not connected correctly.

Solution

Make sure that the scanner and the computer are correctly connected. (See p. 2-12.)

 

 

Problem

The SCSI card is not correctly installed in the PC.

Solution

Refer to the documentation for the SCSI card and the computer. Make sure that the

 

SCSI card is correctly installed in the computer and that it is enabled properly under

 

the operating system in use.

 

 

Problem

The scanner’s SCSI ID is identical to the SCSI ID of another device.

Solution

Check the SCSI IDs of all SCSI devices connected to the system and set a unique

 

SCSI ID for the scanner. (See p. 2-12.)

 

 

Problem

The terminator is not set correctly.

Solution

Shut down both the PC and the scanner, and then turn the scanner ON first, and then

 

the PC. (See p. 2-12.)

 

 

Problem

There is a problem with another SCSI device that is connected in the daisy

 

chain.

Solution

Do not use the daisy chain connection configuration. (See p. 2-12.)

 

 

Problem

The PC was turned ON before the scanner.

Solution

Shut down both the PC and the scanner, and then turn the scanner ON first, and then

 

the PC. (See p. 2-14.)

 

 

Problem

The scanner is not ON.

Solution

Check to see if the scanner is ON. If the scanner is not ON, shut down the PC, then

 

turn the scanner ON first, and then the PC. (See p. 2-14.)

 

 

Problem

The SCSI card is not compatible with the scanner.

Solution

Use a recommended SCSI card. (See p. 2-2.)

 

 

✘Scanning Is Not Performed

Check the following if the scanner does not scan an image even though the scanning operation is performed:

•Has the application software been installed correctly? Has the application software been set up correctly?

•Is there a problem in the PC system?

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