Canon DR-4010C 5-2Uninstalling Software

Chapter 5 Troubleshooting

5-2 Uninstalling Software

If the ISIS/TWAIN driver, and “CapturePerfect 3.0” are not operating normally, follow the procedure below to uninstall them.

Then, re-install the software from the DR-4010C setup disc. (See “2-3 Installing the Software,” on p. 2-4.)

IMPORTANT

Be sure to log on as an administrator when using Windows 2000 Professional or Windows XP.

1 Click the [Start] button Æ click [Settings] Æ [Control Panel].

Note

For Windows XP, click the [Start] button Æ click [Control Panel].

The [Control Panel] window appears.

2 Double-click [Add/Remove Programs].

Note

If you are using Windows XP, double-click the [Add or Remove Programs].

5-6

Contents

Document Scanner User Manual International ENERGY STAR Program Trademarks Copyright Disclaimers INTRODUCTION Chapter 1 Before Using the Scanner Chapter 2 Setup Chapter 3 Basic Operation Chapter 4 Maintenance Symbols Used in This Manual WARNING CAUTION IMPORTANT Note User Manual Hardware Chapter 2-4Connecting the Scanner to the Computer Page 1-1Important Safety Instructions Power Moving the Scanner Handling Disposal 1-2Features of the DR-4010CDocument Scanner •Text Enhancement Mode Dropout Color Color Enhancement Skip Blank Page Function Prescan Function 1-3Names and Functions of Parts ■Back View Document Eject Tray ■Interfaces (See “2-4Connecting the Scanner to the Computer,” on p. 2- 11.) DIP Switches SCSI Connector 2-1Setup Procedure 2-2Installation Requirements Page 2-3Installing the Software Software Installation Menu Screen Page Page Page Page Page 2-4Connecting the Scanner to the Computer Using a SCSI Connection Page 2-5Turning the Power ON Page 3-1Documents Page 3-2Document Tray and Eject Tray U-turnPath 3-3Placing Documents Page Feeding in the Bypass Mode Page 3-4Job Function Job Registration Tool Scanning With the Job Function About Launcher Event Settings Page Page Page 3-5CapturePerfect •Scan To Presentation Projector Using CapturePerfect Page Page Page Scan Panel Scan Panel Functions 3-6Using Patchcode Sheets Patchcode Pattern Function ■PATCH T (FILE A) „PATCH II (FILE B) How to Use Patchcode Sheets Page 3-7Clearing a Paper Jam Page Page 3-8Other Functions Double Feed Detection Function Detecting Double Feed by Document Length Detecting Double Feed with Ultrasonic Waves Long Document Mode Long Document Mode Settings Page Page MultiStream Function 4-1Regular Maintenance Cleaning the Sensor Glass and the Rollers Page Page 4-2Removing and Attaching the Rollers Resetting the Counter Page Page Removing the Roller Unit Attaching the Roller Unit Removing the Retard Roller Attaching the Retard Roller Page result in personal injury 5-1Troubleshooting ✘The Scanner Does Not Turn ON ✘The Scanner Is Not Recognized (Connecting via USB) ✘The PC Does Not Recognize the Scanner (Connecting via SCSI) ✘Scanning Is Not Performed ✘Slow Scanning Speed ✘Documents Do Not Feed Properly ✘Saved Image Files Do Not Open ✘Scanning Results Are Not as Expected image Double-sidedscanning is not possible A black margin appears around the scanned document The scanned image is skewed Lines, smudges, or dirt appear on the scanned image 5-2Uninstalling Software Uninstalling the ISIS/TWAIN Driver Uninstalling the Job Registration Tool Page Uninstalling CapturePerfect Page 6-1Specifications Replacement Parts Options External Dimensions Index Software Page 7-1Before Use Page 7-2ISIS/TWAIN Driver Properties Dialog Box Basic Tab Sheet (ISIS/TWAIN driver) Mode [Black and White] [Error Diffusion] [Advanced Text Enhancement] [Advanced Text Enhancement II] [High-SpeedText Enhancement] [256-levelGray] [24-bitColor] [Auto Color Detection] Mode-DependentFunction Limitations Page Size Dots per inch Scanning Side [Duplex] [Skip Blank Page] [Folio] Moire Reduction Image Quality [Scan Options] (TWAIN driver only) [Area] Button [Auto Color Detection Settings] Dialog Box Color Sensitivity Color Pixel Ratio Mode in case of binary [Scan Area] Dialog Box Area Area Window Margin Preview Button (TWAIN driver only) [Auto] Check Box [Gamma Settings] Dialog Box [Custom] Check Box Select Input method [Export] Button [Reverse Image] Check Box (TWAIN driver only) [Edge Emphasis] [Document Orientation] [Text Orientation Recognition] Check Box [Erase Dot] Check Box [Border Removal] Check Box [Punch Hole Removal] Check Box [Prevent Bleed Through / Remove Background] Check Box [Others] Tab Sheet [Others] Tab Sheet (ISIS driver) [Reverse side] [Rapid Recovery System] Check Box [JPEG Transfer] Check Box Double Feed Detection Feeding Option Batch Separation (ISIS driver only) Patchcode Orientation (ISIS driver only) [Prescan] Check Box [Barcodes] Button [Addon] Button Addon Dialog Box Addon Dialog Box Bitmap Settings for the Addon Dialog Box (See p. 7-27.) Character String Settings for the Addon Dialog Box (See p. 7-27.) Second Counter Settings Dialog Box [Addon] Check Box Imprinter Side [Enable] Check Box Text [Orientation] [Font size] [File name] Preview Panel [Show preview] button Text/Bitmap Settings Dialog Box [Horizontal Offset] [Vertical Offset] Print width First Counter Second Counter Start Value Increment Increment Trigger Reset Value 8-1Starting the Job Registration Tool 8-2Job Registration Tool Settings Dialog Box Job Button Settings List [Version] Button [Admin] Button [Initialize] Button [Close] Button Settings Common to Each Function Job Number [No. 1 to No. 3] Job title Function Scanner setting Settings to Save Image Files (Functions: Save as file and Attach to E-mail) [Save Image] Check Box Save in folder File name File type [Setting] Button [Multi-tiffsetting] Compression rate Language for OCR [Apply OCR] Check Box [Access setting] Button Setting to Print Scanned Images (Function: Print) [Printer] [Print format] Buttons [OK] button Settings for Monitoring the Folder for Saved Images [Capacity Warning Settings] [Display Warning Dialog] Check Box [Capacity Observed Folder] [Warning Size] [Back Up / Restore] Settings [Back Up] Button [Restore] Button Practical Examples Scanning Both Sides of Pages • To scanning both sides of pages •To avoid scanning blank pages, such as pages at the back of a document • If blank pages are not skipped, even when [Skip blank page] is selected • To scan long-pagedocuments • To register a non-standardpage size Adjusting the Scan Area • To scan only part of the document page Scanning Multiple Documents • To scan a batch of documents one page at a time • To stop the scanner when pages double feed Image Adjustments for Scanning •To scan documents with different brightness on the front and back • To rotate scanned images • To rotate images to match document text • To reverse black and white in scanned images (TWAIN driver only) • To ignore a particular color when scanning • To enhance a particular color when scanning • To skip or enhance a custom color • To enhance contours in images •To remove black areas around images Prescan • To confirm images before scanning • About the Prescan Panel Preserving Your Settings • To preserve your settings for future use