Paper Feed Trouble
If the document is not fed properly or the detection functions do not work smoothly, remedy the problem by following the remedies described below.
Condition | Paper jam has occurred. |
Cause and remedy | ● Check the document to see if the size and thickness of |
| the document are within the ranges supported by the |
| scanner, and to see if the quality of the document paper |
| is appropriate. |
| Refer to cautions on handling documents. (See “About |
| Documents” P. 42) |
| ● Document slipping may be causing a paper feed error |
| (See “Paper Feed Adjustment” P. 36). |
| ● The intermediate unit is not attached properly. Properly |
| attach the intermediate unit. (See “Attaching the |
| Intermediate Unit” P. 67) |
| ● Dirty or worn rollers inside the scanner may cause paper |
| jams. |
| Clean rollers if dirty (See “Cleaning the Scanning Glasses |
| and Rollers” P. 77). |
| Worn rollers must be replaced. Contact a Canon service |
| department. |
Condition | The document tray does not rise and you hear a |
| clicking sound. |
Cause and remedy | The weight of the loaded paper sometimes increases due to |
| the environment in which the document is stored. If this |
| happens, the weight of the paper will exceed the maximum |
| allowed stacked weight even if the number of stacked |
| sheets is below the maximum, and sometimes prevent the |
| document tray from rising. Reduce the number of document |
| sheets loaded on the document tray and scan the document |
| again. (See “Document Loading Precautions” P. 43) |
Condition | Double feed cannot be detected. |
Cause and remedy | Double feed detection is not possible on documents 130 |
| mm (5.1 in.) wide or less even if double feed detection is set |
| to ON. |
|
|
68Paper Feed Trouble
