Cause

 

Action

Installation procedure not followed

Follow the procedure described in your setup sheet for proper installation.

correctly.

If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart

 

your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide

 

on-screen manual.

 

 

 

 

 

 

Note

If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the MP Drivers. Restart your computer before reinstalling.

Cannot Connect to Computer Properly

„Printing or Scanning Speed Is Slow / Hi-Speed USB Connection Does Not Work

Cause

Action

Your system environment is not fully

If your system environment is not fully compatible with Hi-Speed USB, the

compatible with Hi-Speed USB.

machine will operate at a lower speed provided under USB 1.1. In this case, the

 

machine operates properly but printing or scanning speed may slow down due

 

to communication speed.

 

Check the following to ensure that your system environment supports Hi-Speed

 

USB connection.

 

z The USB port on your computer supports Hi-Speed USB connection.

 

z The USB cable, and the USB hub if you are using one, support Hi-Speed

 

USB connection.

 

Be sure to use a certified Hi-Speed USB cable. We recommend the cable to

 

be no longer than around 10 feet / 3 meters.

 

z The operating system of your computer supports Hi-Speed USB connection.

 

Obtain and install the latest update for your computer.

 

z The Hi-Speed USB driver operates properly.

 

Obtain the latest version of the Hi-Speed USB driver compatible with your

 

hardware and install it on your computer.

Important

For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer, USB cable, or USB hub.

„“This device can perform faster” Message Is Displayed

Cause

Action

Your system environment is not fully

Your system environment is not compatible with Hi-Speed USB.

compatible with Hi-Speed USB.

See “Printing or Scanning Speed Is Slow / Hi-Speed USB Connection Does Not

 

Work” on page 48.

48Troubleshooting