Paper Jams
Important
When you turn off the machine to remove the jammed paper, cancel the print job before turning off the machine. See “Printing from Your Computer” in the User’s Guide
Cause | Action |
Paper jammed in the Paper Output Slot | Remove the paper following the procedure below. |
or the Rear Tray. | (1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output |
| Slot, whichever is easier. |
zIf the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Cover) and remove the paper.
*Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Cover), and turn the machine back on.
zIf you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically.
(2)Reload the paper in the machine, and press the Black or Color button on the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.
Note
zFor details on how to load paper, see “Loading Printing Paper” on page 12.
zWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” on page 53 to confirm that you are using the correct paper and are loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon Service representative.
Troubleshooting 55