Cause |
| Action |
Unnecessary print jobs are left in | Restarting your computer may solve the problem. | |
queue. / Computer problems. | If there are any unnecessary print jobs, follow the procedure below to delete | |
| them. | |
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| (1)Open the printer properties dialog box. | |
| Refer to “Opening the Printer Properties Dialog Box Directly from the Start | |
| Menu” in “Opening the Printer Properties Dialog Box (Windows)” of the | |
| User’s Guide | |
| (2)Click the Maintenance tab and then View Printer Status. | |
| (3)Click Display Print Queue. | |
| (4)Select Cancel All Documents (Purge Print Documents in Windows Me or | |
| Windows 98) on the Printer menu. | |
| You may not be able to select individual print jobs in Windows XP or | |
| Windows 2000. | |
| (5)When the confirmation message is displayed, click Yes. | |
| The print jobs are deleted. | |
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(1)Click the printer icon in the Dock to display the list of print jobs in progress. In Mac® OS X v.10.2.8, click the printer icon in the Dock to start up the Print Center and
(2)Select the print job to delete and click . The print jobs are deleted.
Paper Does Not Feed Properly
Cause | Action |
Printing on inappropriate type of paper. | Check to see if the paper you are printing on is not too thick or curled. |
| See “Media Types You Cannot Use” on page 7. |
Paper Feed Rollers are dirty. | If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the |
| Paper Feed Rollers of the Auto Sheet Feeder will wear the rollers, so perform |
| this procedure only when necessary. |
| For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” |
| on page 53. |
Paper not loaded properly. | Make sure of the following when you load paper in the machine. |
| z When loading two or more sheets of paper, align the edges of the sheets |
| before loading. |
| z Always load the paper in portrait orientation, either in the Auto Sheet Feeder |
| or the Front Feeder, regardless of the printing orientation. |
| z When loading paper in the Auto Sheet Feeder, load the paper with the print |
| side facing UP. Align the right edge of the paper stack against the Cover |
| Guide and slide the Paper Guide so that it just touches the left edge of the |
| stack. |
| z When loading paper in the Front Feeder, load the paper with the print side |
| facing DOWN. Align the right edge of the paper stack against the right edge |
| of the Front Feeder and slide the Paper Guide against the left edge of the |
| stack. |
| z When loading paper in the Front Feeder, make sure that the paper is not set |
| over the protrusion above the Load Limit Mark on the Paper Guide. |
| For details on loading paper, see “Loading Paper” on page 12. |
68Troubleshooting