Cause

Action

The Setup CD-ROMis defective.

Click Start, select My Computer, and confirm that the CD-ROM icon

is

visible.

 

In non-XP Windows, double-click the My Computer icon and confirm that the

CD-ROM icon is visible in the window.

Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.

If the CD-ROM icon is not displayed, restart your computer. If the icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM. Contact a Canon service representative.

Cannot Connect to Computer Properly

„Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

Cause

Action

Your system environment is not fully

If your system environment is not fully compatible with USB 2.0 Hi-Speed, the

compatible with USB 2.0 Hi-Speed.

machine will operate at a lower speed provided under USB 1.1. In this case, the

 

machine operates properly but printing speed may slow down due to

 

communication speed.

 

Check the following to ensure that your system environment supports USB 2.0

 

Hi-Speed connection.

 

z The USB port on your computer supports USB 2.0 Hi-Speed connection.

 

z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-

 

Speed connection.

 

Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable

 

to be no longer than around 10 feet (3 meters).

 

z The operating system of your computer supports USB 2.0 Hi-Speed

 

connection.

 

Obtain and install the latest update for your computer.

 

z The USB 2.0 Hi-Speed driver operates properly.

 

Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your

 

hardware and install it on your computer.

Important

For details on USB 2.0 Hi-Speed of your system environment, contact the manufacturer of your computer, USB cable, or USB hub.

„“Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This Device Can Perform Faster” Message Is Displayed (Windows XP Only)

Cause

Action

The machine is connected to a

Your system environment is not compatible with USB 2.0.

computer that does not support USB

See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on

2.0 Hi-Speed.

page 61.

Troubleshooting 61