If an Error Occurs When the Machine Is Connected to a Computer

When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

The message may vary depending on the version of your Windows operating system.

Error Message Is Displayed on the LCD

If an error message is displayed on the LCD, take the corresponding action described below.

Message

Action

“There are no photos in the memory

z There are no image data stored on the memory card that can be read by this

card.”

machine.

 

z The machine may not recognize the file if the file name or the folder path

 

contains certain characters. Use only alphanumeric characters.

 

z Photo data edited or processed on a computer must be printed from the

 

computer.

“The ink may have run out. Replacing

If the lamp on the ink tank is flashing, ink may have run out.

the ink tank is recommended.”

Replacing the ink tank is recommended.

U041

If printing is in progress and you want to continue printing, press the OK button

 

with the ink tank installed. Then printing can continue. Replacing the ink tank is

 

recommended after the printing. The machine may be damaged if printing is

 

continued under the ink out condition. See “Replacing an Ink Tank” on page 34.

 

Note

 

If multiple ink lamps are flashing red, check how fast they are flashing. Fast

 

flashing (at about 1-second intervals) indicates the tank is empty. Slow flashing

 

(at about 3-second intervals) indicates ink is low. For details on different flashing

 

speeds, see “Getting the Ink Level Information” on page 34.

“The ink has run out. Replace the ink

Ink has run out. (The lamp on the ink tank flashes.)

tank.”

Replace the ink tank and close the Scanning Unit (Printer Cover).

U163

Printing under the current condition may damage the machine.

 

If you want to continue printing in this condition, you need to release the function

 

for detecting the remaining ink level. Press and hold the Stop/Reset button for

 

at least 5 seconds, and then release it.

 

* With this operation, releasing the function for detecting the remaining ink

 

level is memorized. Please be advised that Canon shall not be liable for any

 

malfunction or trouble which may be caused by continuation of printing under

 

the ink out condition.

 

See “Replacing an Ink Tank” on page 34.

Troubleshooting 57