Troubleshooting

If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.

Power Source

Problem

Cause

Solution

 

 

 

 

 

 

 

 

 

Camcorder will not turn on.

Battery pack is exhausted.

Replace or charge the battery

12

 

 

pack.

 

 

 

Battery pack is not correctly

Attach the battery pack

12

 

attached.

correctly.

 

 

The camcorder switches off

Battery pack is exhausted.

Replace or charge the battery

12

by itself.

 

pack.

 

 

 

Power save function has

Turn on the camcorder.

22

 

been activated.

 

 

 

Cassette compartment will

Battery pack is exhausted.

Replace or charge the battery

12

not open.

 

pack.

 

 

 

Cassette compartment cover

Open the cassette

15

 

is not fully open.

compartment cover fully.

 

 

 

 

 

 

 

Cassette compartment

Battery pack is exhausted.

Replace or charge the battery

12

stopped during loading/

 

pack.

 

 

unloading.

The camcorder malfunctions.

Consult a Canon Service

 

 

 

Center.

 

 

LCD/viewfinder switches on

Battery pack is exhausted.

Replace or charge the battery

12

and off.

 

pack.

 

 

Battery pack will not charge.

Battery packs will not charge

Charge the battery pack in

 

outside the temperature

temperatures between 0 °C

 

 

 

range of 0 °C and 40°C.

and 40 °C.

 

 

 

Battery packs become hot

Wait until the battery pack

 

with use and may not charge.

temperature is below 40 °C

 

 

 

 

and retry charging.

 

 

 

The battery pack is damaged.

Use a different battery pack.

E

Recording/Playback

 

Problem

 

Cause

Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

Buttons will not work.

Camcorder is not turned on.

Turn on the camcorder.

21

 

 

Cassette is not loaded.

Load a cassette.

15

” flashes on the screen.

Cassette is not loaded.

Load a cassette.

15

” flashes on the screen.

Battery pack is exhausted.

Replace or charge the battery

12

 

 

 

 

pack.

 

 

“ ” flashes on the screen.

Condensation is detected.

See reference page.

114

“REMOVE THE CASSETTE”

Camcorder stopped operating

Unload and reload the

15

appears on the screen.

to protect the tape.

cassette.

 

 

The wireless controller will not

[WL.REMOTE] is set to

Set [WL.REMOTE] to [ON].

67

work.

[OFF

].

 

 

 

 

 

The battery of the wireless

Replace the battery.

17

 

 

controller is exhausted.

 

 

 

Information

Additional

119

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Canon MV 950, MV940, MV960 instruction manual Troubleshooting, Power Source, Recording/Playback, Problem Cause Solution