Message | Action |
CHECK PRINTER | Turn off the machine, and unplug the power cord of the machine from the power |
| supply. After a while, plug the power cord of the machine back in, and then turn |
| on the machine. If the same error occurs, contact your Canon service |
| representative. |
SCANNER ERROR | Make sure that the protective material is removed from the FINE Cartridge |
| Holder, then turn the machine off and back on again. If the problem is not |
| resolved, contact your Canon service representative. |
LOAD PAPER | Reload the paper correctly and press the OK button. |
| Note |
| Pressing the Stop/Reset button also enables you to resolve the error, when |
| sending faxes before printing out received data. After you press the Stop/Reset |
| button to resolve the error, ensure to press the FAX button in order to print out |
| data remained in memory. |
PAPER JAMMED | If paper has jammed in the machine, clear the jam, reload the paper in the |
| machine correctly and then press the OK button. |
CHANGE PAPER TO | The paper size setting is set to a size other than A4, Letter or Legal. |
| Set the paper size setting to A4, Letter or Legal and load paper of the same |
| size. |
COVER IS OPEN | You opened the Scanning Unit (Printer Cover) during an operation. |
| Return the Scanning Unit (Printer Cover) to its original position. |
DEVICE IN USE | You are unable to turn off the machine with the ON/OFF button because the |
CANNOT TURN OFF | machine is performing an operation. |
| The machine is performing an operation. Wait until the operation has finished, |
| then turn off the machine. |
MEMORY IS FULL | The machine’s memory is full because it has received too many documents, or |
| a very long or detailed document. |
| Contact the sender and have him/her divide and resend them. |
Message | Action |
BUSY/NO SIGNAL | z The telephone number you dialed is busy. |
| Try dialing again after waiting for a moment. See “Redialing” on page 43. |
| z The fax number dialed was incorrect. |
| Check the fax number and dial again. |
| z The recipient’s fax machine is not working. |
| Contact the recipient and have them check their fax machine. |
| z The recipient is not using a G3 machine. |
| Contact the recipient and ask them to send or receive the document using a |
| G3 machine. |
| z The touch tone/rotary pulse setting on your machine is incorrect. |
| Set the machine to the setting that matches your telephone line. See “Setting |
| the Telephone Line Type” on page 30. |
| z The receiving fax machine did not answer within 55 seconds (after all |
| automatic redialing attempts). |
| Contact the recipient and have them check their fax machine. For an |
| overseas call, add pauses to the registered number. |
HANG UP PHONE | The handset is not placed in the handset cradle correctly. Replace the handset |
| correctly. |
NO ANSWER | The recipient’s fax machine does not answer. |
| Check the number. Try dialing again after waiting for a moment. |
NO TONE DETECTED | The telephone line cable with a modular plug is not plugged in properly, or DIAL |
| TONE DETECT is set to ON. Make sure that the cable is plugged in properly, |
| and resend the fax after a while. If you still cannot send the fax, set DIAL TONE |
| DETECT to OFF. |
Troubleshooting 77