Troubleshooting

Refer to this checklist first if you have any problems with your camcorder. Possible explanations are given for each problem on the list — turn to the page numbers in parentheses for more information.

Make sure that the camcorder is properly connected if you are using it with a TV or VCR. Consult your dealer or service outlet if problems persist.

E

Recording/Playback

Problem

?Nothing happens when I press the buttons.

?The camcorder turned itself off.

?The cassette compartment stopped mid-operation while loading/unloading a cassette.

?The start/stop button doesn’t work.

?There’s no picture in the display.

?There’s a blank blue screen in the display.

?The camcorder won’t focus.

Cause and/or what to do about it

The camcorder is not set to the appropriate mode ( 18, 26).

The cassette is not loaded or is set for erasure prevention ( 16-17).

The cassette has reached the end.

The power source is not properly connected, or the battery pack is exhausted or not properly attached ( 11-15, 91).

The function cannot be used in that recording program ( 50).

The camcorder was in record pause mode for more than about 5 minutes ( 18).

The battery pack is exhausted ( 12-15, 91).

The battery pack’s power is exhausted. Recharge or change to a new battery pack ( 12-15).

The cassette is not loaded or is set for erasure prevention ( 16-17).

The cassette has reached the end.

The camcorder is not set to the appropriate mode ( 18, 26).

You are attempting to play back or record copyright protected material ( 76).

The video heads are badly contaminated ( 95).

The camcorder is on manual focus ( 66).

The viewfinder lens needs adjusting ( 88).

The lens is dirty ( 94).

Information

Additional

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Canon ZR20 instruction manual Troubleshooting, Recording/Playback