Troubleshooting
Problem: Nothing is displayed on the terminal emulator.
Solution: The probable cause of this problem is your terminal emulator software is not configured correctly.
Problem: Screen is updated, but won’t respond to keystrokes.
Solution:
1Check that all the cables are connected properly.
2Make sure the E/S switch is on S if you are trying to use the serial port.
3Check that the correct COM port is enabled and configured.
For the COM port settings, see Connecting to the
4Check that your terminal emulator software is configured properly.
5Contact your authorized Chaparral distributor.
Problem: Screen looks correct, but clock is not being updated.
Solution: Check to be sure that router is still powered on. If you are using XON/XOFF, press
Problem: Screen is updated and menus appear right, but boxes around menus look incorrect.
Solution: Try a different font in your terminal emulator program, such as HyperTerminal. If you cannot find a font that looks correct, set ASCII Display to Yes in the Display options item of the Configuration menu.
Device SCSI Channel Problems
Problem: Not all drives connected to the router device channels are displayed during boot, or the router hangs during display of connected drives and never reaches the Router Administrator screen.
Solution: Check your JBOD or tape library documentation to be sure that the device is properly configured. If your device supports removable drives, check the drive shuttles to be sure that the power connectors, SCSI connectors, and SCSI ID connectors are properly seated. Check termination and SCSI ID assignment.
Note: If the router is an HVD model, check the router termination settings for all channels.