Cisco Systems 3.3 Report Issues

A-17
User Guide for Cisco Secure ACS for Windows Server
78-16592-01
Appendix A Troubleshooting
Report Issues
Report Issues
Condition Recovery Action
The lognameactive.csv report
is blank.
You changed protocol configurations recently.
Whenever protocol configurations change, the existing
lognameactive.csv report file is renamed to
lognameyyyy-mm-dd.csv, and a new, blank lognameactive.csv
report is generated
A report is blank. Make sure you have selected Log to reportname Report under
System Configuration: Logging: Log Target: reportname. You must
also set Network Configuration: servername: Access Server Type to
Cisco Secure ACS for Windows NT.
No Unknown User information
is included in reports.
The Unknown User database was changed. Accounting reports will
still contain unknown user information.
Two entries are logged for one
user session.
Make sure that the remote logging function is not configured to send
accounting packets to the same location as the Send Accounting
Information fields in the Proxy Distribution Table.
After you have changed the date
format, the Logged-In User list
and the CSAdmin log still display
old format dates.
To see the changes made, you must restart the csadmin services and
log on again.