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Cisco Systems 6945 manual Consultative Transfer, Cancel Transfer, Procedure

Models: 6945

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Consultative Transfer

Operating Your Phone

Consultative Transfer

Procedure

Step 1 During a call, press the Transfer button .

The call is placed on hold.

Step 2 Dial the number to which you want to transfer the call.

Step 3 Press the Transfer button again.

Consultative Transfer

Redirects the call after first allowing you to speak to the transfer recipient.

Procedure

Step 1 During a call, press the Transfer button .

The call is placed on hold.

Step 2 Dial the number to which you want to transfer the call.

Step 3 Wait for the call to be answered.

Step 4 Press the Transfer button or hang up the handset.

Step 5 If the transfer fails, press the Resume soft key to return to the original call.

Cancel Transfer

Note In the Cisco Unified Communications Manager Express mode, Cisco IP Phone 6945 only supports one call per button. It is recommended to configure the dn as dual-line dn and the huntstop channel under the dn. The second channel on the dn can only be used for call transfer or conference.

Procedure

Press the Cancel soft key.

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

OL-24413-01

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Cisco Systems 6945 manual Consultative Transfer, Cancel Transfer, Procedure

Contents

Americas Headquarters First Published July 22 Last Modified July 22Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 SCCP2011 Cisco Systems, Inc. All rights reserved Overview C O N T E N T SOperating Your Phone End a Call OL-24413-01 OverviewPhysical Description of Cisco Unified IP Phone C H A P T E RDescription NameName Phone ScreenDescription Phone Connections Footstand Overview Higher Viewing Angle Higher Viewing Angle Lower Viewing AngleOL-24413-01 Procedure Adjusting the Handset RestOL-24413-01 Overview Adjusting the Handset RestC H A P T E R Operating Your PhoneSoft Key Soft Key DescriptionsFunction Function Soft KeyAnswer a Call Access ServicesAdjust the Display Contrast Adjust the Ring VolumeProcedure Call HistoryAuto Answer Clear Call HistoryProcedure Delete a Call Record From Call HistoryEdit Number From Call History Filter Call HistoryProcedure Place a Call from Call HistoryView Call History ProcedureProcedure Park and Retrieve a Call Using Call ParkCall Park View Call Record DetailsProcedure Park and Retrieve a Call using Assisted Direct Call ParkPark and Retrieve a Call Using Manual Directed Call Park ExampleExample Answer a Call Using PickupCall Pickup ProcedureProcedure End a CallEstablish/End a Conference Call Hold/Resume a CallProcedure Forward All CallsMute a Call Phone ApplicationsSearch for and Dial a Contact Phone DirectoryProcedure Step 8 Select Search Dial Place a CallSearch for and Dial a Contact while on a Call Step 2 Press the Personal Directory or Corporate Directory soft keyProcedure Place a MeetMe Conference CallRedial a Number Select the RingtoneProcedure Set up a Call Back NotificationShared Lines ProcedureSpeed Dial Sign In and Out of a Hunt GroupProcedure Blind Transfer Set up Speed-Dial ButtonsTransfer a Call Speed-Dial ButtonProcedure Cancel TransferConsultative Transfer ProcedureListen to Voice Messages View Phone InformationVoice Messages Check for Voice MessagesProcedure Personalize Your VoicemailTransfer Call to Voice Mail ProcedureOL-24413-01 Operating Your Phone Transfer Call to Voice Mail