Chapter 7 Troubleshooting

Contacting Customer Service

Se n d d o c u m e n t c o m m e n t s t o n ex u s 7 k - d o c f e e d b a ck @ c i s c o . c o m

d.Place one hand on the module handle and pull the module part way out of the chassis.

e.Push the module back into the chassis until it is seated on the midplane.

f.Simultaneously rotate both ejector levers to the front of the module to fully seat the module.

g.Make sure that each of the captive screws on the module is aligned with its holes in the chassis.

h.Securely tighten each captive screw (to 8 in-lb) to the chassis.

Step 4 Contact TAC for assistance (see the “Contacting Customer Service” section on page 7-6).

Contacting Customer Service

If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact a customer service representative at the Technical Assistance Center (TAC) for assistance and additional instructions. Before you call, have the following information ready to help your service provider assist you as quickly as possible:

Date that you received the device

Chassis serial number (located on a label on the right of the rear panel of the chassis)

Type of software and release number

Maintenance agreement or warranty information

Brief description of the problem

Brief explanation of the steps that you have already taken to isolate and resolve the problem

Note If you have CLI access, enter the show sprom all command to display the backplane contents.

To contact TAC, go to http://www.cisco.com/warp/public/687/Directory/DirTAC.shtm and click Support.

Cisco Nexus 7000 Series Hardware Installation and Reference Guide

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Cisco Systems 7000, UCSCPCIECSC02, N7KC7004, N7KC7018RF, N7KF248XP25E, N7KF248XT25EP1 manual Contacting Customer Service

N6KC600164P, UCSCPCIECSC02, N7KF248XP25E, N7KF248XT25E, N7KF248XT25EP1 specifications

Cisco Systems 7000 series routers are pivotal in the landscape of networking, providing high-performance, reliable solutions for enterprise environments and service providers. These routers were designed to support the growing demands of digital communication, offering robust features that enhance connectivity and streamline network operations.

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