Cisco Systems A03D600GA2 manual Unified Computing Warranty, No Contract, SMARTnet for UCS

CONFIGURING the SERVER

STEP 16 SELECT SERVICE and SUPPORT LEVEL

A variety of service options are available, as described in this section.

Unified Computing Warranty, No Contract

If you have noncritical implementations and choose to have no service contract, the following coverage is supplied:

■Three-year parts coverage.

■Next business day (NBD) onsite parts replacement eight hours a day, five days a week.

■90-day software warranty on media.

■Ongoing downloads of BIOS, drivers, and firmware updates.

■UCSM updates for systems with Unified Computing System Manager. These updates include minor enhancements and bug fixes that are designed to maintain the compliance of UCSM with published specifications, release notes, and industry standards.

SMARTnet for UCS

For support of the entire Unified Computing System, Cisco offers the Cisco SMARTnet for UCS Service. This service provides expert software and hardware support to help sustain performance and high availability of the unified computing environment. Access to Cisco Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.

For UCS blade servers, there is Smart Call Home, which provides proactive, embedded diagnostics and real-time alerts. For systems that include Unified Computing System Manager, the support service includes downloads of UCSM upgrades. The Cisco SMARTnet for UCS Service includes flexible hardware replacement options, including replacement in as little as two hours. There is also access to Cisco's extensive online technical resources to help maintain optimal efficiency and uptime of the unified computing environment. You can choose a desired service listed in Table 24.

Table 24	Cisco SMARTnet for UCS Service
Product ID (PID)		On Site?	Description
CON-PREM-C220M3SF		Yes	ONSITE 24X7X2 UCS C220 M3 SFF
CON-OSP-C220M3SF		Yes	ONSITE 24X7X4 UCS C220 M3 SFF
CON-OSE-C220M3SF		Yes	ONSITE 8X5X4 UCS C220 M3 SFF
CON-OS-C220M3SF		Yes	ONSITE 8X5XNBD UCS C220 M3 SFF
CON-S2P-C220M3SF		No	SMARTNET 24X7X2 UCS C220 M3 SFF
CON-SNTP-C220M3SF		No	SMARTNET 24X7X4 UCS C220 M3 SFF
CON-SNTE-C220M3SF		No	SMARTNET 8X5X4 UCS C220 M3 SFF
CON-SNT-C220M3SF		No	SMARTNET 8X5XNBD UCS C220 M3 SFF

50 Cisco UCS Cisco UCS C220 M3 High-Density Rack Server (Small Form Factor Disk Drive Model)